بويبلو بونيتو إميرالد باي ريزورت آند سبا - شامل جميع الخدمات

Increíble hotel

El hotel está excelente, la comida y el servicio de primera, muy grande las instalaciones. Solo la habitación algo vieja pero todo lo demás compensó e hicieron que no lo notaras.

We have always enjoyed our stays at Pueblo Bonita, Emerald Bay, it is a beautiful resort with great amenities. But the biggest draw for us are the staff, from the front desk, to the bellboys and housekeepers who are incredibly friendly and do such an amazing job. In particular , I have to give the biggest shout out to Jose Luis Nevarez Osuna who does poolside service. Jose Luis greets us each time like we are family and goes to great lengths to ensure we have everything we could possibly wish for. This particular trip, we brought friends and family and they couldn’t believe how incredible the service provided to us by Jose Luis was. We mentioned one time that our daughter-in-law was gluten intolerant and he made it his mission to let the chefs know each time she ordered food, so menu items could be adjusted for her, for which she was so grateful. He made sure our group had enough seating to be together, gave great advice on restaurants, activities, provided humor and remembered the entire group’s individual drink of choice - no small feat! We never receive this level of service anywhere else we travel and it’s what keeps us coming back to beautiful Mazatlan.

We stayed at this resort last week. The rooms were in need of a little maintenance but I must say that they were immaculate and cleaned daily including washing all floors. The grounds are lush like a jungle and very pretty. The pool area is beautiful. We really enjoyed water aerobics with Jordan! He was great. And so was Evelyn. My husband played water volleyball and Evelyn did a great job with the play by play. We did not have the all-inclusive so we left the restaurant hungry a couple times as the prices are high and the portions are small. But we did enjoy their omelets for breakfast. I believe this is the nicest resort in Mazatlan.

Everything was beautiful and peacefulful. The staff is friendly and the grounds are immaculate. If you are getting a massage (which I would highly recommend), ask for Yolanda! She is the best massage I've had in 20 years of getting massages!!

We booked a tour with Arturo to Las Labradas (an archeological site) to go see the Petroglyphs. What an amazing time we had. Arturo took us and was a great help! He helped us translate as well as helping my parents navigate through the rocks at the archeological site .👍🏼