Homewood Suites by Hilton McDonough

As a Hilton Diamond member, I had an experience here that was not just unacceptable, it was disturbing. Around midnight on a Saturday, I was startled by a knock on my door. A person demanded my name and ID, claiming I wasn’t supposed to be in the room. Given the aggressive tone and timing, I refused and said I would call the front desk to verify the issue. Their response? A threat to call the police and have me evicted. When I called the front desk, they hung up on me four times. That’s when I realized the person at my door was the front desk staff. No one calmly tried to verify my booking or explain the situation because they had made an error registering my name to the room let alone basic apology. Once they finally confirmed the reservation, the same staff member snapped, “You don’t have to keep calling the front desk” and hung up again. This isn’t just bad service, it’s harassment. Frankly, I should have been the one calling the police. To top it off, the pool area often smells like **** on weekend nights, and the night staff do nothing about it. If you care at all about professionalism, safety, or basic respect, stay at the Residence Inn across the street. I’ll be advising my colleagues and business contacts to avoid this hotel going forward. Hilton should be embarrassed by how this property is run.

Property was nice and quiet and very friendly.

Nice