Hotel near El Poblado,Medellin82% of visitors choose this area
SSami2019.07.31
ENG/FR
Can’t believe this place is five stars. Don’t know if six stars exist in Colombia but it should, as this was quite disappointing : where to start? First you arrive and the reception people don’t speak English... great. Then they tell you that you can’t have any guest visiting you in your room... freedom away. The gym is one treadmill and one bike... unbelievable. The room service is limited in choice and very poor quality, And very very slow. Almost an hour to get your order. The cleaning is also badly done in the room (female hair everywhere, one towel is not enough, no shower mat...)which was the biggest suite available... The bed sheets have strange traces on them. And very important the TV is Low quality! No HD! It should be 4K. Also a Bluetooth speaker would have been a good thing.
Anyway, bad Management, low level, high prices Hotel.
Refund demanded and required !!
Very Good
106 reviews
8.9/10
Price from
US$87
per night
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