فندق مادن

Hotel cancelled booking without Informing us so I arrived with my elderly parents and was told my booking number doesn't exist. Had to take luggage and try the other hotel maden taiba,which was a short walk away however they were much more helpful and spent time with me giving us space to explain it was definitely maden hotel who were not forthcoming. Returned to the hotel only to find an arrogant desk staff telling me no your booking doesn't exist , go, go. Called travel agent to find out they cancelled a few bookings without telling anyone. Heard others in reception shouting that they were being moved out as well from their bookings. Rude staff, rude attitude , lying hotel workers, leaving us stranded

الاهتمام من قبل الموظفين من كول سنتر واستقبال وعمال نظافة وفريق امن وكل من يعمل في المطعم متعاون جدا واشكر كل من يعمل في هذا الفندق الرائع لولا وجودهم الفندق بصراحة غير موفق (امان، راحة، امان، نظافة، موقع قريب من الحرم المكي) وامامكم مركز طيبة وبن داود ولا ننسى كرمهم دخلنا قبل الموعد لاننا تعبنا من السفر وخرجنا بعد صلاة الظهر استعدادا للسفر الله يحفظهم

هذا الفندق رائع من حيث موقعه وقربه من المسجد النبوي الشريف. الطعام لذيذ والموظفين متعاونون للغاية. والسبب الذي يجعلني أعطي هذا الفندق تقييمًا سيئًا هو وجود أعمال بناء خارجه والضوضاء عالية جدًا لدرجة أن حكومة المدينة المنورة منحت إذنًا لمدة 24 ساعة للقيام بالعمل. وهذا يعني أن هناك خلاطات أسمنتية مستمرة وضربات طوال الليل مما يزعج نوم الحجاج والمقيمين على حد سواء. لن يُسمح بهذا في أي دولة غربية ويتعارض مع جوهر رؤية محمد بن سلمان ومستشاريه الأمريكيين 2030 - أنا في الواقع منزعج من منح الإذن لهذا البناء المروع للغاية.

Super comfortable rooms, amazing lobby ambience. Safe and secure as well. The restaurant was one of the highlights especially with the hospitality of Umar who took care of my mother and I. Taking special attention to when she was sick to prepare some tea and honey or when we did not have food in between meals. Went above and beyond to provide such a warm relation. The restaurants variety of food was great from the dessert to mains and even salads! We did not even have to eat out even once.

I have NEVER experience more disrespectful and incompetent reception staff & general manager EVER!! They were happy for me to sleep on the reception sofa rather than give me the rooms I booked for. Maybe I was too naïve in thinking such a beautiful country would have staff of the same nature, but they don't care about their customers. The reception staff were unhelpful and spoke so rudely to me, told me it was my problem to move my own luggage and that their bell boys were not paid to move luggage for me! Food selection was poor and their hot plates don't work so you're eating cold food (comparing to Makkah & other hotels I have travelled to), their cleaning wasn't sufficient, they didn't even replace used cups. I WOULD NEVER RECOMMEND THIS HOTEL - SAVE YOUR MONEY!!!

The staff at this hotel have no customer service skills. 1. We had booked 2 individual rooms, which they refused to give to us, and offered a junior suite, calling it an upgrade. We were a mixed gender group and needing to cross rooms to exit the suite wasn’t suitable for our needs. 2. I have never experienced such rude staff, we were refused to speak with a manager, received no apologies at any point. 3. We checked in at 2pm and finally at around 10pm we were given our originally booked rooms. We informed them via *********** that we would have dinner at the hotel as our compensation. Staff refused to move and place our luggage in the rooms. They left all our luggage in the middle of the corridor and outside of our rooms. When raised this with reception we were told it was our luggage and our problem. 4. They threatened us to pay for our compensation meal on the first night, and if we didn’t then it was the restaurant managers responsibility to pay for us. In this whole experience not once did the general manager have the decency to come and speak with us or apologise for what had taken place. Still to this day we are yet to receive an apology from the accommodation. I wouldn’t stay at this hotel even if you paid me too. The only way I would consider it if there was a change in the whole staff management team. It’s a shame because the hotel isn’t bad, the staff let it down. The best asset for this hotel is the restaurant staff. Duty manager was lovely, but useless as he had no power nor any authority. So again not of any value. This is a short summary of our horrendous experience, there is much more that I have left out.