Luna Holiday Complex

Отличный отель, хорошие завтраки. Недалеко от пляжа. Однозначно рекомендую. Есть два бассейна. Хороший вид с крыши отеля.

The main problem with staying at this hotel was the service when there was an issue with the shower. The shower was not draining water properly - you couldn't have the water on for more than one minute before water started leaking out of the shower, into the room, then into the hallway. I was with a group of 4 people, one showered on our first day after a long day out, and we were on the couch on our phones. This is normal to decompress after a long day of being out at the beach and whatnot before dinner. Water leaked from the shower to the hallway to the room with the couch. When we noticed, my friend stopped the shower and I called maintenance about this issue and they said they would send someone. After 30 minutes of water pooling on the floor spreading more, and my friend trying to clean it, I called reception again. They were not kind to me about this issue. They said someone would be coming shortly and hung up on me. Maintenance came after 10 more minutes, and he was quite rude about the issue. He blamed us for the mess, about not noticing sooner, and told us to call as soon as we noticed - which I did! He said he fixed the issue, cleaned up, and then left. He made sure to tell us that we didn't clean it as we should've. This was incredibly rude. The hotel was fine afterwards - the pools are cool, but the hot tubs are not hot. My friends and I did not get treated kindly even though we were kind to staff, and did nothing to disturb other guests. This hotel is good for the proximity to the beach and the restaurants around it, but the service is not great.

Bon hôtel très bien situé, il possède une mini supérette au niveau -1 et il y a aussi un centre nautique de plongée qui est très intéressant pour les activités. La piscine au sixième étage est topissime. Vous avez la plage à moins de 500m à pied ce qui est excellent. Malheureusement j’ai passé quatre nuits dans cette hôtel et ma chambre n’a été nettoyé qu’une seule fois du moins la femme de ménage a seulement fait le lit et pas nettoyer la chambre. Les draps n’ont jamais été changé durant mon séjour et les serviettes elles ont été changés qu’une seule fois, ce qui est très déplorable pour un hôtel.