Embassy Suites by Hilton Memphis East Germantown Area

Disappointing Stay at Embassy Suites The front desk staff was very welcoming and professional — unfortunately, that was the highlight of our stay. This Embassy Suites is clearly an older property. The interior felt dark and damp, and the elevators were painfully slow. The bartender during the “evening reception” was rude, slow, and completely lacked any warmth or hospitality — not even a smile. Our room was smaller than expected, though it was at least clean. However, the biggest disappointment was the breakfast. It was one of the worst we’ve ever experienced at a hotel. The line for omelets took over 30 minutes, with only one cook working and showing no urgency or concern about the long line. The hotel was fully booked, yet food items ran out quickly and were not replenished — even though breakfast was scheduled to continue for another two hours. By the time we got through the line, there were no muffins, no fruit, and no other options left. My children just wanted pancakes and bacon. They waited in line too, only to be handed two rock-hard pancakes from a tray that had been sitting out. The cook carelessly tossed them onto a plate, and they were completely inedible. The rest of the buffet was empty. We’ve stayed at more affordable hotels with far better breakfast offerings — fresh waffles, fruit, muffins, and attentive staff. This experience was disappointing on every level, and we expected much better from an Embassy Suites.

Stayed June 2–6. No housekeeping for 4 days. Trash piled up. Towels soaked. Had to take everything out to the hallway ourselves. Shower ceiling was bubbling and moldy. Shampoo/soap dispensers bone dry — never refilled despite asking. Elevator broken for two days, no signage. This isn’t just poor service — it’s abandonment.

It was an okay place to stay. When we first got there there was an issue with tv remotes, a light, and one of the phones, but they were all resolved pretty quickly. The breakfast was decent each morning and the pool was okay. Was a little upset that there was an $150 hold charge tacked on to the over $700 i was already paying for the room for 3 nights when i first arrived. Overall an okay place to stay. Could be better, but could be worse.

Breakfast is great. A couple of different types of fresh cooked omelet are the best.

My zillionth stay. Darn! No biscuits and gravy at the breakfast buffet. Everything else was good.

Amazing