Holiday Inn Memphis-Univ of Memphis

大品牌，靠譜

I wanted to rate as a ZERO, but that is not an option. We arrived on November 8 from Nashville. We came from Canada to tour Tennessee and we had been traveling for a week prior to arriving. We went to check in an they told us that the football team had a late check out, so our check in would be delayed. We were fine with a bit of a late check in, but to our surprise we were not able to check in until 1 a.m. Absolutely unacceptable service. The Guest Services Manager - Michael Wollam just kept telling guests you can blame the team for this. Such a lack of class. This is a hotel issue, so petty to blame the team. The hotel is the one who allowed all three tour buses to check out late and inconvenience all 82 guests that wanted to check in. They took no responsibility whatsoever. We tried to find another hotel, but nothing was available. Not only did I get charged $200 USD for a night that I slept for maybe 4 hours, but the room was unacceptable. At first glance, its a typical hotel room. Then you see the stains on the floor, the stains on the ceiling from the vents. the musty smell from the HVAC system. Cleanliness is clearly lacking at this hotel. I'm sure the carpets have not been shampooed in years. My brother in laws white socks were black from walking on the rug. Don't waste your money staying here. It's dirty, the customer service is lacking and it's just an overall waste of your money. I actually felt bad for the ladies at the front desk as they knew no one was impressed. This is a management issue hands down. Find somewhere that is clean and that appreciate business from the public, not just a football team. I should've researched this hotel more because I would've read some of the reviews and found somewhere else.

This is a conveniently located hotel with plenty of amenities to have a relaxing stay. I was able to acquire a room that was located near the banquet facilities for my event I was hosting. The staff was very welcoming and accommodating when there were any questions. I will recommend staying here.

I checked in the last week of February 2024, before check-in time, but the staff said, "We have a room ready." I was issued the swipe card to room 304. I swipe and enter the room only to observe an open, filled suitcase in the bedroom. I ran out and went to the desk. I informed the clerk that the room was occupied. The clerk apologized and said, "We will get you another room once one is available." A short time later, the clerk said we have a room available. I was issued the swipe card to room 117. I swipe and enter the room, only to see a laptop, tablet, and clothes. Again, I ran out and went to the desk. I informed the clerk that the room was occupied. The clerk had housekeeping check a third room. It was occupied. Finally, the fourth was not occupied. I did not feel safe. And I could have been hurt by the occupants. At check out, the clerk made a sarcastic comment regarding me telling my experience.

Though the staff and hotel was very nice, several vehicles were broken in to, including my car. At least 5 cars rear windows were busted. No values were taken. Because I had them with me. The police said it happens all the time. So, if you value your stuff, don’t go here.

Cannot recommend it. Though the reception staff was attentive, the spacious room was worn and the housekeeping was atrocious. Three nights and no housekeeping in my room. The soap dispenser in the shower was empty, and the Keurig coffee maker did not work, and had standing water and coffee grinds in the water receiver. I reported these immediately, but they were never addressed during my stay. The snacks and restaurants are highly overpriced, and the vending machines did not work. I did get my money back at the reception desk. If you do not have a car, the location is inconvenient to other restaurants, which are located about a mile away. The maintenance seems to be lacking as my colleagues also staying there had similar experiences. This is supposed to be a teaching hotel but I'm not sure that the lessons are sinking in. Certainly not emphasizing customer service.