Hampton Inn & Suites Cleveland-Mentor

Booked a room in February of 2025, vacation was planned for June 13 , showed up approximately 4:30 pm walked in door ,at check in was met by Nate,he proceeded to tell me my room was canceled ,i asked why, because they overbooked, I asked to speak to the manager , no manager was there, there were three of us, I booked for two days , was offered a I bedroom room for one day, What is a reservation for if you cannot hold it. I left and found another hotel. No one ever reached out to me to apologize or offer any compensation,It’s no July still no one has reached out to us, what kind of customer service is this ?I warn anyone stay away from Hampton Inn & Suites Mentor Ohio!!!

The hotel was newly renovated and that's the only reason I'm giving it 4 stars. We were give an ADA room despite not reserving one online. When we asked for a different room so this could be reserved for someone who needed it, we were told they were "sold out". The room had no hangers for our dresses that we need to hang for an event the next day. The room also had no iron or ironing board. There was no hair dryer in the bathroom. When we called the front desk we were told "they had all been thrown out since several of them weren't working and they had not been replaced". None of this would've been an issue had we not had an event the next day that we needed to be dressed up for. Wish we would've known all this before as we probably would've booked a different hotel.

Enjoyed our stay - check-in was effortless, room was clean and modern, and breakfast was impressive with hot and cold options (waffle maker, eggs, oatmeal, sausage gravy, yogurt, fresh fruit, etc). Workout room had just been renovated and modern and great with a wide variety of workout and exercise equipment.

I guess when I saw 'accessible' that it would be handicap friendly and there would be a walk in shower. There was not and I had a hard time managing the wall of the tub. In the morning, I tried to call the desk and the phone didn't work.

Room was nice but it had a lot of noise from traffic.

We had never stayed here before. It was such a nice experience for us. Our room was not ready so we were upgraded. The gentleman was so Nice and knowledgeable. The room was huge and clean. And the hotel smelled so good! We will definitely be back!!