Hampton Inn & Suites Raleigh/Crabtree Valley

We arrived around 2:30 ish pm and needed to get to our room, order LYFT and go to a meeting scheduled for 5:00 pm. The desk person said check in time is 4:00 but would ck to see if a room had been cleaned and ready for occupancy. He verified one was ready and allowed us to go to that room. We were appreciative of the cleaning staff and the desk person. All the hotel employees were friendly and courteous. The desk personnel even helped me with getting a Lyft app set up on my phone. The breakfast buffet was really good and extensive. There was always a line to cook waffles which caused a back up and slow moving line. Maybe have more waffle irons available. I wanted to order food from a nearby Panera Bread but the desk personnel called and/or looked up on line to find it had closed. She suggested if I placed an order thru the Panera Bread app, the person who drives the shuttle could take me to a different Panera Bread a little further away to pick up the food. I accepted her offer, bought the driver a snack and gave her a tip. I was able to have a wonderful mid afternoon meal. The beds were very comfortable. I like the bathroom door with "cloudy" glass which allows light in for use of the bathroom overnight. I like the use of attached to the wall containers of bath soap, etc. which definitely cuts down on use of smaller containers partially used and thrown away. One important thing we suggest is the street sign for Arrow Street be much larger. Not being locals, the area was unfamiliar with us, there is heavy traffic and the Arrow Street sign is very hard to see. Otherwise, we were very happy staying in this hotel.

In June, I made a reservation for the Hampton Inn and Suites—Raleigh/Crabtree Valley. I received several confirmations over the following week and just past the cancellation point, my credit card was charged for the reservation. So, as I understood it, I had a confirmed reservation that I could no longer cancel without charge. In fact, I received an email stating that I could check in with Contactless Arrival. I did not want to do that and preferred to check in personally. I do not check email every second, and I had a busy schedule on the day we were checking in. At approximately 3 PM or so, I happened to check my email and saw that I had had an email at 2:00PM indicating a reservation at the Hilton Garden Inn for that evening. I was concerned that I had somehow made a reservation at the wrong hotel. I had specifically considered the Hilton Garden Inn, which when I made the reservation, was actually charging less than the Hampton. We actually preferred the Hampton for a number of reasons, even though it was more expensive. I then saw an email which appeared later (2:04PM) stating that our Hampton reservation had been cancelled and we had a reservation at the Hilton Garden Inn next door. We tried calling the Hampton Inn front desk. The first time, the person who answered the phone said they needed to transfer us and dropped our call. The second time, the person said they needed to transfer us, and we ended up talking to the front desk at the Hilton Garden Inn. They put us on hold and never returned. We became very concerned and left our planned activities to go to the hotels directly. We waited in the check-in line at the Hampton where the front desk personnel were checking in several couples and groups of people. When they got to us, they clearly did not want to talk and said something about a smell in part of the building and they had no King rooms. They did not offer us any other options but told us we needed to go next door. The Hilton Garden Inn did check us in under a new reservation made by the Hampton. The person behind the desk tried to help us and offered extra points, but we were still charged the Hampton rate we had arranged. By now, the Hilton Garden Inn was charging more, but as I noted above, when we originally made our Hampton reservation, they were charging less. My Hilton Honors Account incorrectly stated that I canceled my reservation late which is not true. As noted I did not cancel, and the reservation was cancelled by Hampton. We were very upset by this entire process and have the following complaints: 1. We do not read our emails every second of the day. The notices we received were only via email. We never received a text or phone call advising us of what was going on. 2. We were told we were getting an upgrade by going to the HGI, but we did not consider it to be one. We were given no other options for rooms at the Hampton. 3. The Hampton Inn was checking in lots of people and there was no indi

I am very impressed. From the ease os access and friendly staff at the front desk to the accommodations. Just all around a lovely facility

Very clean and great location.

The bed is SO comfortable. The only thing we didn't like is in room 320, we could not close the privacy curtains the whole way. There was a gap about 3 inches!

Nice