Quality Inn & Suites

The lobby restroom was locked. The general level of disrepair and neglect. The rocking chair toilet. The toilet dripping and refilling endlessly. The ceramic tile hanging off a ***** of wallpaper. The black mould behind that wallpaper. The total absence of any breakfast in spite of the on-line claim that it was included. The manager only responded to a phone call and couldn't be bothered to come to the front desk when we wanted to check out. I could go on, but why bother?

We stayed here previously and had a wonderful stay, it was then Mr Sandman, it has since changed hands. This visit it was terrible, the room was very shabby and unloved. The reception was manned occasionally and most of the receptionists looked miserable and found it too much bother to talk. Housekeepers were non existant we stayed for 2 weeks and didn't once have a change of bedding or towels. They were supposed to be changed every 3 days. If you wanted to get rid of rubbish you just left it in the corridor. Breakfast was awful 😖 so bad after a couple of mornings we didn't bother. It was grubby and everything was pre packaged in plastic and you had to microwave it yourself. The mix for the waffles was not right and just made dry unpleasant waffles. It cost us over £1000 for 2 weeks 😪 We were robbed it was not worth £500 if you are thinking of booking in here, just DONT! Only good thing was KJs dinner next door.

Rudeness was the key word. From start to finish. I am very aware if the ugly American syndrome. But don’t you Dare treat people less because they have different shades. Doing it over the phone just makes you a Coward VINCENT