هياة بالاس فينيكس / ميسا

Highly recommend if staying in the Mesa area. I stayed here for work training nearby. I had a high-floor king room. The beds are very comfortable. I will definitely take advantage of the pool and hot tub next time I stay here again.

Nicer front service, special room,but quite average level as this price

Our first night after having a long drive in - the smoke alarm woke us up at 5am. There was smoke all of inside of our room that smelled electrical. I quickly panicked to check to check for fires in the unit. I looked outside the window and in the hall to confirm no fires from other rooms. I called the staff and a gentleman came in and asked us if it was us and if we were smoking or burning incense. Instead of looking around he started by questioning us first. Then he started to look around - we told him that we unplugged everything once we were up and checking. He couldn’t find the issue and called maintenance. Keep in mind - we are barely awake from lack of sleep and he told us to just wait outside or walk our dogs and he will let us know what happens. Instead of accommodating us another room for our safety and inconvenience. We walked our dogs and came back and still no offer or solution other than they are trying to figure out it. I asked the gentleman “hey you know it’s pretty early is there a way we can get another room?” And he seemed surprised that I asked but he said he will check with his manager. Maybe 20 mins later we get moved to a different room that didn’t match our room but we took what we could get. Of course the new room is dirty and there is blood on the shower curtain. Lol. They said they had no other rooms for me. I opened a ticket with Hyatt and I was told that management would reach out to me that day. Nothing in two days now and I’m back home. They said there’s a case number open and that someone will reach out to me. Well now I’m home and nothing, no sorry no complementary anything. Terrible.