ITC Grand Bharat, a Luxury Collection Retreat, Gurgaon, New Delhi Capital Region

It was awesome and well worth the money …everything was just fabulous

1. The check-in experience was disappointing. For a 100-room property, there are only two check-in counters, which are easily overwhelmed by large, noisy groups and families. The result is a crowded, chaotic process that sets a poor tone for the stay. 2. Most of the restaurant staff appeared undertrained. They struggled to explain the dishes or drinks and could not even describe the high tea menu accurately. When we placed our high tea order, they forgot to ask for our beverage preferences altogether. 3. We were celebrating a special occasion, and the team graciously offered to send a cake to the room—but unfortunately, it never arrived :) 4. The activity areas left much to be desired. Even basic facilities like bicycles are charged separately. We rented bicycles for INR 700 only to find the tyres poorly inflated, and had to return them for air to be filled. This reflected a lack of attention from both the staff and their supervisors. 5. On a positive note, the rooms were clean, well-appointed, and the property itself is beautifully maintained. The food too was good overall. 6. That said, an 18-hour stay costs between INR 50,000 to INR 75,000, which is difficult to justify given the inconsistencies in service quality. 7. Special thanks to Mikhail (check-in), Kika (restaurant), Aditi (chef), and Nirmal (staff) for their warm hospitality.

Immaculate hospitality with a very professional and understated touch points of excellence! Enjoyed being indulged…