FOUND Hotel, Miami Beach, Series by Marriott

Do not recommend. Very complicated, online check-in process. Asked to check in a few hours early just to put down our bags --- it was $20/hr fee for each hour early. Also same but more expensive for check-out. "Renovated" property, but not done well...however it still says "Alden Hotel" outside and nothing about Found by Miami Sonder.... poor service, rude staff. Also very FEW staff. The bathroom is so small that it's humorous.... we had their largest king room available by the way. Location: it's Miami beach so everything's expensive but this hotel literally faces a BUSY highway and instead of the beach. The beach is a 5 minute walk... just 2 streets over but you cannot see anything from this ancient, poorly renovated hotel. Bar Luca is a standout and much better than the hotel. Great bartenders.

Excelente habitación. Nos cambiaron sin cobro extra de una Queen a una king. Fueron muy amables. Frigorífico en habitación, Toallas y variados productos para la ducha. Café en looby en las mañanas. Recomendado 🙌🏻

Hotel is overall very nice, a few small updates could change this easily to 5 stars. First, lobby area could stand to be a bit brighter, it's cozy but very dark for a beach area hotel. Second, the room I had did have a great sized closet area, but no light in it. Room was also just big enough for a bistro table which would have been a nice addition. Bathroom is small, but overall clean and great. You cannot beat the location for the price, it is a one block walk to a very nice beach area that was never too crowded - dollar for dollar it is hard to beat this property. Interaction with staff was the letdown - several mornings we left to a dark lobby with a sleeping front desk employee, and at check-in (5pm in my case) they "weren't sure if the room was ready"... And proceeded to announce my room number out loud in front of the whole lobby and restaurant which is a big no-no in my opinion. Some training and attention to details could really get this property to 5 stars.

Hotel was just as expected. Clean room with very comfortable bed. The staff were all amazing, some of the best customer service I've had an a long time. I knew ahead of time from reading reviews but the walls are thin so heads up if you are a light sleeper. And you can't beat the location for the price! I would definitely stay again!

This property is in a great location and has everything you need for a great time in Miami Beach. There is a great bar and restaurant on the first floor and a beautiful pool with very comfortable lounge chairs to relax in. We only stayed one night but we will be back next time we visit South Beach. We had spent a few nights at the SLS and this property is so much more comfortable. We love Sonder and try to stay with them when we travel. We are so glad we found “Found.”

The hotel was cozy and stylish, with a great Miami vibe. I loved the cute little fridge—such a nice touch! The bathroom had that classic Miami design, which I really enjoyed. However, housekeeping wasn’t ideal; our first cleaning and towel change happened after three days. Also, the walls are super thin—you can hear everything from the neighbors. If you’re a light sleeper, bring earplugs!