Four Palms Hotel Miami Beach

quarto amplo, confortável pouco razoável a cobrança da taxa de resort o restaurante tem bons preços e comida boa - já o café da manhã, que não está incluído na diária, é caro

En primer lugar me parece que cerrar el bar de la piscina a las 5 P.M. en verano está mal. También tuve que padecer el trabajo de los jardineros en la piscina con cortadoras y sopladoras muy ruidosas desde las 4P.M. hasta 5.30. estando a medio metro de mi esposa no nos escuchábamos. Aparte el último día de nuestra estadía desde la mitad de la tarde hasta el otro día al mediodía ,no hubo internet.Eso me perjudicó en mi trabajo. Las respuestas que nos dieron,no fueron satisfactorias. Definitivamente no volveremos a este hotel.

Unser Reiseveranstalter hatte uns per Email mitgeteilt das wir auf dieses Hotel umgebucht worden seihen. Als wir dann im Hotel angekommen sind, wurden wir von einer jungen Frau mit Dreadlocks in Empfang genommen, die Dame (wenn man das so nennen kann) hat uns in einer derart herablassenden, arroganten Art abgefertigt, so ein verhalten sucht wirklich seines gleichens! Das Namensschild wurde vorsichtshalber gleich einmal abgenommen, das wir uns sonst direkt beim Management beschwert hätten. Hilfsbereitschaft gleich null! Mit der Aussage man hätte keine Daten von uns wurden wir stehen gelassen! Als ich dann meinen Reiseveranstalter anrief und dieser mich bat, das Telefon weiter zu geben, wurde mein Telefon mit zwei Fingern angefasst, als hätte ich eine ansteckende Krankheit. Auch der Reise Veranstalter hatte keine Chance mit dieser Person an der Rezeption zu reden. Nach langem hin und her, kam dann endlich ein kompetenterer Mitarbeitender der auch hilfsbereit war. Zwar konnte dieser auch keine Umbuchung finden, was alle verwirrt hat, aber wir konnten unser Dinge klären und sind Gott froh, dass wir dann doch noch in unser ursprüngliches Hotel durften. In diesen wurden wir auch empfangen wie es sich in einem guten Hotel gehört!

We decided to stay with the Radisson Resort Miami Beach primarily for its location close to the beach. The property is badly in need of refurbishment as it is looking tired and unloved with even basic cleanliness being left wanting. The staff all seem to be uninterested with their guests, (with the exception of the swimming pool attendants who were very friendly). We had an ok check in with the reception staff being quite cold and unwelcoming. The room was just ok but dated and we ended up with ants. This and the noise on the first night prompted us to call reception and request a room change, we were told that the receptionist would call the rooms and ask them to be quite and call us back. We never received the cal back and the noise continued until approximately 3am the started again at 6am. We went to reception to request a room change again and were met once more with apathy and unhelpful staff we were told that the room would be fumigated to clear the ants but this did not happen. We asked to speak to a manager and were informed that the hotel does not have any managers on site during the weekend but that a supervisor would be in at 10am. We left and returned shortly after 10 to be told that the supervisor was still not in and to cal back later. We did and were told that the supervisor was on a call so we requested that they contact us which again never happened. Our overall view is that ths hotel is not suitable to be a Radisson and that the lack of adequate management and leadership in general is severely lacking. My advice is to think hard before booking.

I have mixed feelings about this hotel. We had read reviews so knew the hotel staff and service might not be top-notch but the hotel had the location, room option and size, and price point we wanted. Check in was easy, they had a room ready early for us but we were charged an early check-in fee of $30 (a fee for this was something new to me but we agreed since we had been flying all night). The room itself (2 Queen, junior suite, oceanfront balcony) was clean and spacious but the view was less than stellar with trees mostly blocking all view of the ocean and pool. The pool was refreshing with lots of pool chairs available any time of day, drinks and snacks by the pool were handy, direct beachfront location was great and again lots of beach chairs available. The staff, however, is the complete downfall of this hotel. A couple of the front desk staff were mildly friendly and helpful but the others were short and dismissive. I tried speaking to a manager (front desk’s suggestion) about getting a third chair for our balcony since our reservation was for 3 adults. The manager was the rudest and most dismissive person I’ve ever dealt with in traveling. He literally told me nope there’s not a single other balcony chair or any extra chair of any sort available in the entire hotel (although the hotel was far from full) and that we get 2 chairs and that’s it. I asked if maybe there was anyone else who might be able to help and he rudely told me he was the manager and was pretty much there all the time and literally shrugged and flipped his hands at me saying too bad there was no other chair to use. The bell hop was also incredibly rude. We asked to use the luggage cart to bring some flats of water up to the room and he hesitated and seemed like he didn’t want us to but I already had it in my hands (and there were 2 more empty sitting right there) then barked ok but only if we returned it. Obviously we would. Even asking to get a key card activated (twice all 3 of our keys stopped working during our stay) felt like the biggest ask ever by the way the staff sighed and took their sweet time doing so. Upon check out they didn’t provide me a receipt. I’m pretty easy going and have travelled around the world and had read reviews prior to our trip but this hotel seriously needs a revamp of the staff and management. It’s fine enough for a basic stay but don’t expect any help or courtesy or service.

Went on a whim with a friend. Location was ok. It definitely was on the beach and you can use the umbrellas and a chair for each person (max 2 chairs). The front desk crew was ok, they didn't really care about us. There was one girl who had excellent customer service. The other great employee was the concierge named Jaime. He was wonderful. Calvin who is a server at the restaurant was excellent and under pressure showed the best customer service. If my place of employment was hiring I would encourage him to apply. There was no communication amongst staff. For example, the guy at the beach who monitors the beach just shut the umbrella chair service down whenever he wanted. He didn't tell us why. When I complained to front desk, they had no idea and said that maybe because it was raining. He could have told us that while we were asking. He let a family sit down and then went over and took their umbrella. They also have a gift shop in the lobby, which was ALWAYS closed. The pool is great and the water was warm.