SLS South Beach

Nice hotel very comfortable

We love this hotel, near beach, and other facilities

It was horrible the room was too small no where to put your clothes because they have all these alcohol where you have to put your clothes. Very good location.No tea and coffee maker. Wash basin taps was too close under the mirrow so you struggle to turn it on. If you have big hands you stand on chance.

The size of the rooms are really small versus the price. The housekeeper service it’s regular, the room service it’s good. The gym it’s terrible! The pool with external party’s has no exclusive ambience for the guests, with no good attention service. In general it’s a poor experience,

SLS South Beach (Stay from March 29 to April 3) From the beginning, my stay was extremely disappointing: There was only one elevator working, which made it exhausting to reach my room on the 11th floor. The room was consistently unclean, and the internet did not work. The pool area was visibly dirty, with bottles and cups left under the chairs, showing a clear lack of maintenance. At check-out, I was surprised by wrongfully charged breakfast fees, even though breakfast was included in my reservation. The receptionist insisted the charges were correct and showed no willingness to verify the information. The most stressful moment occurred when I stated that I wanted to pay using my ALL loyalty points. The receptionist initially confirmed it was possible, but later claimed the person responsible was not available. She promised that I would be contacted, even requesting my WhatsApp number. At that point, her attitude became hostile, and she said there was nothing else she could do and that I had to leave the hotel immediately. Security staff began to watch us in an intimidating manner, creating a highly uncomfortable and humiliating situation that forced us to leave the hotel quickly. The next day, the hotel contacted me and said they would proceed with the points payment, but then claimed the system was down and they couldn’t complete it. Despite that, the hotel proceeded to charge US$ 1,455.44 to my credit card without my consent.

The most disappointing hotel experience I have had in years. Our room had a leaky toilet and we had to move. Only one elevator was working the entire length of our stay and the one that did work broke half the time. The wifi was broken for 2 days. The hotel itself was probably once beautiful but it’s now shabby and run down… half the stay was great, the other half didn’t know much/not helpful. The rooms are small, the lighting is bad. The construction next door was also beyond loud and ruined any breakfast and pool time. The pool cushions were dingy and dirty. Overall - would not recommend.