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Not the friendliest service. Rude staff, my LV luggage was dented when they checked out. Would not stay here again

Such a wonderful experience! I have stayed in many 5 star hotels and Talia is the best manager yet! Her professional and caring demeanor made our stay incredible and wanting us to come back! I wish there were more Talia’s in the world and, coming from the hospitality industry, she is a rare gem! She keeps the whole place going! The Villa was very quaint and felt like you teleported to an Italian Villa with beautiful sculptures and mosaics surrounding the mansion. The famous restaurant with gorgeous staff, the Versace pool/water features held the decadence throughout, yet had the Italian family feel vibe. The location is perfect for a dip in the ocean, which they provide towels and chairs for. Such a wonderful experience. The fresh pastries and cappuccino in the mornings were the best I had in Miami - only reserved for hotel guests. The rooms are much bigger than anything you would get in Miami for such a good price. And I have to commend Mathias for helping us with our luggage up and down 4 flights of stairs effortlessly (as there’s no elevator). As a guest, I actually loved the stairs with that old fashioned countryside style (ladies: its okay even in heels). The room was spacious with a comfortable bed and the shower was excellent!! They also had a fridge that you could actually put things in, which was very nice. Thank you so very much and o all the lovely staff that make this mansion sparkle!

The staff always treats me well, new staff and better than ever. Very accommodating and understanding. This trip wasn’t a vacation trip, yet always feels like it. A great retreat. Talia and Marlon, I can’t wait to see you two soon. Thank you again, Hunter