Waterside Hotel and Suites

I had a good time there. The room had a nicer smell than manny places in Miami. But as others say, bedsheet is kind of dirty, better don’t looks to there exactly. Worst is resort fee. Thx to Trip they helped me. You see the price and in the end it’s half of it more , because of „resort fee“. I think they know before you stay in the resort so the fee for maybe the pool o never went, can be included in the price. Second worst is threat there is disclaimed a kitchen and there is just NOTHING about it 😅😅 but room had good smell, kind people who do good service , they clean the room. So not that horrible as some people say.

Excellent service and spotless clean! The staff was warm and attentive, and there was a lovely fresh scent in the hallways that made the whole place feel even more welcoming

The hotel location is good , close to public transportation.. the staff is ok not friendly though

Fantastic stay! The hotel was clean, the staff was friendly, and the location was perfect. I’d absolutely come back!

The property condition it’s not at its best could use some renovation the stuff is very very pleasant and helpful the property is 300 m from the beach aprox a bath of dining options around ! Overall for the money that you give for a place to sleep it’s ok !

I’ve stayed at Waterside several times before, but unfortunately, this last visit was by far the worst. When I asked for a written proof of payment, I was met with hostility from the reception staff. I simply requested a physical confirmation of receipt, which I believe is a reasonable request, but it was refused. To make matters worse, the two individuals at the front desk were shockingly rude and unprofessional. They became verbally aggressive, insulted us, and even made obscene gestures. This behavior is completely unacceptable for any hospitality business. Be warned: although the prices may seem low at first glance, once taxes and extra fees are added, the cost is comparable to other accommodations — many of which offer far better service and a much more respectful atmosphere. I would strongly advise others to avoid booking here.