Villa by Eco-Shared

I reserved a room with the expectation of access to the room at 3pm (the communicated check in time), air conditioning and other amenities. I arrived after 5pm and the room was not ready. I sat in my car waiting and witnessed egregious behavior by some young people across the street by the park where they loudly denigrated a young woman with verbally. When I got in the room it was after 6pm. There was no air conditioning. I called the property manager and told him the issue. I even sent him a picture of the wall thermostat showing the temperature was recording at 84 degrees farenheit. The property manager doubled down on his assertion that there was adequate air conditioning. I left and found a new place to stay. They only agreed to cancel my reservation for the remainder of my stay but still charged me for the first night. They didn't provide promised services so they shouldn't have taken any money and refunded me the full amount.

This property should not accept travellers as it feels very unsafe. The tiny double bed hardly fitted 2 people. There was only a sheet on the bed plus a small thin blanket that didn't fit the bed as it was too small. The property is used by people who live there longterm and are very noisy and moving around the property all night. On the driveway outside our window, a man sat in his truck with his engine running most of the night. This property was not a pleasant experience.

I made my reservation a week in advance only to be told upon arrival that my room was not available. Then I was sent to another location where the room had no keys to lock the door. The manager promise he would take keys to me but never showed up

It was an clean property and was easy to get inti

Bad

Nos cambiaron de cuarto y estaba limpio pero con mucho ruido por que estaban en construccion