Casa Agave by Renzzi

Review: I arrived at 7:00 AM and found no staff, no reception, and no check-in instructions. My wife and I had to wait outside until another guest happened to come out and let us in. Inside, I met someone who I thought was staff, but he was just another guest. He tried to help me contact the hotel, but no one — not even other guests — could reach the manager. There is no real lobby, just a yard. I waited three hours outside until someone finally responded. Then I was told I couldn’t check in until 3:00 PM unless I paid $100 extra. That’s way more than most hotels charge for early check-in which is about 20$. I asked for a refund so I could leave — they refused. With no choice, I left my luggage with the housekeeper (the only helpful person) and had to walk around the city with my wife for six hours before coming back. When I finally checked in, I just got a text message with a door code — no person, no welcome. The room had lots of bugs, and both of us got bitten badly overnight. There were even cockroaches in the kitchen. This is not a real hotel. It’s overpriced, poorly managed, and has no customer service. Avoid if you care about basic hospitality.

There are several design apartments. The one we used had what the owner called, unusual problems when I reported them so they may be fixed by now. No hot water the first night. (Owners had to reset a tripped water heater the next day.) Electricity went out the second night in 1/2 of the apt with no hot water again. Water from the small shower streamed onto the floor outside the open 1/2 glass wall on the 2' 4' shower area. Rooster in the nearby neighborhood crowing from 1am, on, both nights I was there.

Neighborhood was pretty quiet, this is a bunch of connected mini-apartments/studios. Overall a basic stay and the bathrooms are very small. The cleaning team are genuine and try and do a good job. We had an issue with some bugs (never concluded what they were), the response was satisfactory and eventually led to an upgrade to another property, although took extensive messaging. I wouldn't stay here again, but it's about what you'd expect for the price.