لو مرسين زانزيبار، أوتوجراف كوليكشن

We received excellent service

The best ocean view with the best amenities

nice hotel

根本沒有海灘，去海灘還要坐酒店的船過去，那一排的酒店，這個最貴，但是真的很一般，去浮潛20美金，還有去一個島，我們去了一天下雨了沒有去成整個住宿體驗感很差呀，但是泳池非常好，外面根本找不到吃飯的地方，酒店晚餐是自費，都是西餐，還可以

We were really looking forward to our stay, but sadly the experience didn’t meet the expectations of a five-star resort. First impressions weren’t great—the reception bathroom was unclean, had water all over the floor, and smelled unpleasant. The hand towels were worn out and ragged. On the positive side, we were offered a welcome drink during checking in. Communication with staff was a consistent issue throughout our stay, as most did not speak English well, leading to several misunderstandings and incorrect orders. Only one or two team members were able to assist us properly and give a five star experience. Our room wasn’t much better. The bedding was old with some small tears, and some towels had even more glaring tears which was disappointing. The spa experience was also below par—spa beds malfunctioned during our session, and the equipment used for our pedicures appeared dirty and even rusty. The massages felt rushed and lacked the quality you'd expect from a 5-star facility. Food-wise, the options were limited. There are only two restaurants on the property, and the selection was mediocre at best. We requested a packed breakfast for an excursion and received two slices of plain white bread, a boiled egg, and some fruit—definitely not five-star fare. The resort markets itself as a beach property, but the beach is a small, man-made area. For a real beach experience, we had to leave the resort. Another strange moment was receiving a phone call in our room after 9 PM just to ask what time we were checking out the next day—something that could’ve easily been handled earlier or the next morning. The staff interaction would range from exceptional to below par too often depending on who you came into contact with. On a more positive note, there were some standout staff members. Peter provided exceptional service throughout our stay—always cheerful, helpful, and genuinely caring. June was also very kind and accommodating, and our driver, Suleiman, who took us to and from Shanga was wonderful. In summary, while we appreciated the efforts of a few excellent staff members, the overall experience did not reflect a true five-star standard. There’s a lot of room for improvement.

Good location close to the beach, very good security and the rooms are so so clean and beautiful.The price matched the room you get.The food was very good . Communication was abit an issue but yet all the staffs where so welcoming and nice to us.Thank to the restaurant supervisors,Especially GODLISTEN who make sure we comfortable and enjoy our food( very testy food )by answering all our questions. The receptionist was 24/7 there to help us. Especially PETER and JUNE who make sure our stay till the last day was good.A big thanks to all the staffs from the security to the director who granted and early check in and few hours late check out . Thanks