Comfort Inn & Suites Middletown - Franklin

The manager was kind and always there to answer questions. The hotel is clean but the place is smelling, no ventilation. My shower wasn’t working and nobody to reach out to. Breakfast is okay but cold.

Staff and Management were WONDERFULLY accommodating and kind! We stayed four nights traveling with a teenage sports team. The hotel handled every request with kindness and grace, and they generously tolerated the kids getting noisy and messy (for which we are sorry!). They helped us with things like getting ice for our big coolers to take to our events, they even gave our car a jump when our battery died, even giving us water while we waited for roadside assistance when the battery ended up needing to be replaced. They let us hang out in their lobby all day while we waited, checking in with us to make sure we were ok. With kindness like that, we will surely be returning here to stay again next year during competition season!