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This pub is terrible I would never have a drink or stay here the owner is hostile and rude I felt unsafe My drink was warm and the pub smelled terrible

I should never trust anywhere with copious 5 star stellar reviews from people who have only ever left that one review. We booked two rooms for two nights early September. Look at the real pictures of the place and read the following email which I have sent repeatedly and to which they have never replied. "We booked the hotel as we had driven past many times and it looked an attractive place to stay, plus the online reviews and images added to that impression. We were the first couple to arrive and were shown into room 1. The route to the room is via a staircase with a filthy carpet that looked to need replacing years ago. The room itself was appalling. It smelled overwhelmingly of mould and damp, the main window wouldn’t close and the interior of the two sash windows was full of cobwebs. There was a fridge that was unplugged. This looked exactly like a room that hasn’t been used in a long time. Our suspicion is that this room is only let when there are no other rooms available. We understood that the hotel was full. We had booked two rooms as some old friends were joining us to celebrate my birthday. We decided immediately that we were not going to stay in that room and we had no intention of subjecting our friends to it. It was not possible to cancel because of your strict cancellation policy. We moved to room 2 which, while not great, was a considerable improvement; the carpet doesn’t reach the walls everywhere, some paper is peeling from the ceiling and perhaps you might consider replacing the broken window lock and repairing the clock, but the room was basically ok. We arrived back at the hotel at 22.29 on 2nd to find the doors to both rooms ajar. Room 1 simply hadn’t been pulled closed, while with room 2 the latch was locked closed with the door open. The towels had been replaced in the bathroom but the old towels were on the floor of the bedroom and the bed had not been made. We had the keys to our car in the room and clothes, jewellery and a selection of expensive shoes. Given that the rear door to the building is nearly permanently open anybody could walk from the street straight into either room. Equally any other guest could have seen the doors ajar and entered either room without being noticed. We spent a worried 20 minutes or so checking that nothing seemed to be missing. We couldn’t breakfast in the much lauded restaurant as the kitchen was out of service at the time. We were able to eat in a perfectly nice café on the opposite side of the square. The view from there towards the hotel made it look like a scrap yard. Blown over furniture outside with wet soft furnishing piled randomly on top. On our first evening we had a drink from the bar and sat outside. Your seeming policy of not bringing in the cushions when it’s raining left my wife with an embarrassing damp patch on the rear of her trousers. You are clearly struggling with the upkeep on the building and we have some sympathy for that, but we left thinking this may have be

I can’t really call this place a hidden gem as it is literally in the middle of old Midhurst but a gem it is, hidden or not. We’ve been here 4 times in as many weeks - starting with a lunchtime drink, followed by Sunday lunch, a date night and today a quick supper - the service has never faltered and nor has the food. This historic pub (complete with wonky floors) has been eclectically decorated and is filled with regulars, locals and visitors alike. The service is superb - very friendly, very knowledgeable and very efficient. The food …. I want to swear here (in a good way) but suspect Trip Advisor will ban my post if I do! The Sunday roast was full of flavour, you could cut the beef with a spoon and it all came with lots of fresh vegetables. If I’m being pedantic, perhaps there could have been more meat on the plate but it certainly wasn’t lacking in anyway. One thing I do have to mention is the steak with chimichurri sauce - wow! We both said it was possibly the best steak we’ve ever eaten! Local beef cooked by a superb chef - what more could you ask for? Friends have also recommended the mussels, the baked Camembert and chocolate fondant with ice cream. Selfishly I don’t want to recommend this place, as for all its visibility, it is a hidden gem what with the food, service and reasonably priced wine (ie you don’t faint at the price per glass!) and I love it the way it is but it deserves recognition and applause. Please don’t change Swan - you are rocking it!

Just spent the weekend, the staff and atmosphere were friendly throughout, busy hotel frequented by locals. Had a great meal ( very good cocktails) and the Eggs Benedict were to die for, when breakfast came around. Very comfy beds!

Came for some food, exceptional. Burger was the nicest I've had in a while and the clotted cream parfait was so good! Lovely atmosphere

Wonderful old hotel in beautiful town! Wonderful hotel in beautiful old English town! Parking is a challenge but we were lucky! Staff greeter was exceptionally friendly and helpful. No elevator (lift) so prepare for spiral stairs! Food was absolutely first-class as was the service. Highly recommended 👌