مستخدم مجهول
3 مايو 2025
I stayed one night at Hotel Montecarlo in Milan. The front desk staff was very friendly and attentive — they even kindly offered to keep the room key for me since it was a bit heavy, which was a nice gesture.
The room was reasonably clean, and the location was not bad.
However, I was quite disappointed that although I had booked a “breakfast included” rate, I was told at the hotel that breakfast was not included and was not allowed to have it. I had confirmed this detail in advance, so it was frustrating, especially as it affected the start of my day during the trip.
Because the staff was otherwise so kind, I believe that if this issue is addressed, the hotel would offer a much more reliable and satisfying stay.
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