مستخدم نزيل
10 مايو 2025
it was honestly one of the worst places I’ve ever stayed at. The staff were extremely rude and unprofessional. They charged me 10 euros just because I arrived late for check-in, even though there was no rule about this fee on the app or anywhere in the booking details. When I arrived, there was also no visible notice or paper explaining this supposed rule. The receptionist told me I either had to pay the 10 euros or leave the hostel and spend the night outside. He said they wouldn’t refund my booking either. He even threatened to call the police on me. I was a woman traveling alone, and it was late at night — it didn’t feel safe at all to be pushed into the street at that hour. He spoke to me very aggressively, raised his voice, and even insulted me. It was a terrifying and humiliating experience. This was by far the worst experience I’ve had, not just in Milan, but in all of my travels.
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