"I am writing to formally express my deep dissatisfaction with the experience I recently had during my stay at Element San Jose Milpitas,Check-in Date] to June 15th, 2025. First, the room I reserved was supposed to include a fully functional kitchen. However, upon arrival I discovered that the garbage disposal unit was broken and completely unusable. Moreover, the kitchen drain was clogged with food residue, causing water to back up with even moderate use. This was extremely unhygienic and disappointing, especially given Marriott’s usual standards. Second, I had fully prepaid for my reservation via Trip.com, and upon check-in, I confirmed both my booking information and payment. To my surprise, the following day I noticed a double charge on my bank account. When I raised this issue with the front desk, I was told it was not a charge from the hotel and was brushed off with vague and unhelpful responses. After I checked out on June 15th, I confirmed with my bank that two actual charges had indeed been made by the hotel. I contacted the property immediately, only to be met with further evasiveness and delay. Eventually, I was told by the manager that I would receive an update within 24 hours. However, no follow-up email was sent, no call was made, and I was unable to reach anyone afterward. I am a long-time Marriott guest and was a Platinum member from 2009 to 2011. I have stayed at Marriott properties in multiple states across the U.S., as well as in China, India, Thailand, and Malaysia. I have never encountered such an unprofessional and irresponsible response from a Marriott hotel before. This experience was frustrating and unacceptable. I request a full investigation into the billing error and a refund of the duplicate charge without further delay. Additionally, I expect an explanation for the lack of communication and the substandard condition of the room facilities. I hope Marriott will uphold its reputation and handle this matter seriously. I look forward to your prompt reply."

"The place was me"

"Front desk staff was very friendly and helpful! Many thanks to George who really helped us settle in and made our stay a comfortable one."

"Love this hotel. This is my third stay. Rooms are roomy and breakfast is great. Very good amenities and facilities. They also have happy hours with complimentary drinks. I subtracted a star for three reasons: - We were assigned next to a room where some high school or college kids were having a party with door slamming noises till 11pm. - When I asked the front desk about the water machine, she told me they don’t have it and I can only purchase from the snack shop. However, I told her the operator told me there is a water machine near the fitness room, she then told me they is one inside the fitness room. - When I asked about delayed check out. They only offered an extra 30 mins."

"Pretty good ha"

"It's an amazing place which is quiet and wonderful location."

"Everything was great, and the check-in experience was fantastic. I'd definitely consider staying here again! 🤙🤙🤙"

"v=Good and clean"

"everything is okay.good for stay"