Residence Inn Milwaukee Downtown

After reading some of the reviews, I was worried, but I hadn't needed to be. We were on the 5th floor with a great view of the river. We could even see all the way down Wisconsin Ave to the lake. And the city lights at night were breathtaking. The one bedroom suite was huge with tall ceilings. It was updated and clean. I had read that some people had had car break-ins in the past; however, when we were there, the underground parking had a closed gate that only opened with a room key. Similarly, you could only get down to the parking structure on an elevator for which you needed a room key. Even though we checked out at 11 am, we were able to stay in the hotel assigned parking structure until 5pm. We really enjoyed our time along the Riverwalk and our stay at the Residence Inn enhanced that.

First negative review I’ve ever written in my middle aged life…. Not kidding. Front desk person working 7/25 evening had a horrible attitude and was not accommodating. I asked about parking bc online it stated underground parking. She said no more spots are left, park across the street. I said my dad is disabled and his wheelchair had low battery. With an attitude-She said, ‘I said, there is no more parking and you can park across the street.’ Then I booked 2 rooms for 2 nights and I said I need the rooms close together bc of my kids and elderly father. She said the rooms are on different floors. I said that won’t work for my family, for safety reasons and fall risk concerns. She said,‘I’ll cancel your rooms, but you prepaid so you will still be billed.’ I said, well I guess I have to stay here, then she said, ‘well I already canceled your rooms!’ I stood there in shock… she said, ‘ well are you still interested?’ I said not if they’re on different floors. Then she acted like she was doing me a huge favor by calling to the parking garage to see if they had a handicap spot. They did have a handicap spot but she wasn’t able to get our rooms together. She refused to refund my reservation. Then I said well I will block my payment and she said and I’ll note that on your account. She refused to give her name or any supervisor on duty, she said she was the supervisor on duty. Then I booked a Fairfield (another Marriott hotel) by the Brewers stadium and it is wonderful here ! However when I called Marriott tonight to see about getting a Residence Inn refund, they said she put me down as a ‘no show’ and they said it’s a 5 d review process that the individual hotel has the discretion to issue or not!! Even though I rebooked another Marriott location. I wasn’t a ‘no show’… false documentation on her part. It really puts a dark cloud on a vacation when it’s undetermined if you’re going to have to pay $1800 for a 2 night stay that you can’t utilize due to safety concerns. If I could type ZERO stars I would. My dad is a military marine veteran, where is the respect for elderly veterans. I’ve stayed at numerous Marriotts, this is hands down the worst. Don’t waste your money!!

This is a nice location near many restaurants n the river. Room was spacious and clean. Service was average (not overly friendly). Breakfast was a nice variety. Parking is $30 night. Don't bother paying more for a river view, they havr a wall out the windows that actually prohibits the view (well unless you are maybe 7' tall).

I have stayed at this location long term off and on over the last couple of years. What I can say is that they have improved greatly over that time. Their customer service is excellent. They quickly resolve any issues. The rooms are a little outdated but clean. The location is hard to beat right in the heart of downtown. The underground parking is a unique perk among the downtown hotels that is especially helpful in the winter. I highly recommend that you give this place a try.

Mal reçu en arrivant, la réceptionniste était très froide et pas acceullante. Reservé pour 4 adultes, je savais qu' il y avait un divan lit mais il etait complètement désuet et creux au centre. Seulement 3 ensembles de serviettes. Pour une nuit à plus de 400.00$ je m aurais attentu à plus de comfort

Nice milwaukee find Great stay in a great area. Walkable to everything.