DoubleTree Suites by Hilton Minneapolis

Rude front desk staff No mineral water in the room Hot water in the bathroom not working Aircon is down

套房空間肯定沒得説，設施齊全，前台服務也挺好的，附近有target超市，周邊餐飲咖啡很多，很方便

Our room wasn’t very clean, there was hair and stains. They don’t do housekeeping, unless it’s requested (which they never told us??) and then when we requested they at least take our trash out, they never did. The room was extremely hot, the A/C didn’t work, so we had to open the windows to let fresh air in but couldn’t sleep due to how loud it was outside. They don’t offer complimentary breakfast or airport shuttles or seemingly anything else but the room itself. The whole building is dated. There was a constant loud shrieking/beeping near the elevators the entire time. There seemed to always only be one person staffing the desk and they seemed miserable and in a bad mood each time we had to speak to someone. Even asking for towels seemed to be the most unreasonable ask from them. They also charge your card a $400 holding fee which is way more than any other place and shouldn’t be this high for a hotel of this low of a caliber anyway. I wouldn’t stay here again. It’s worth scraping up more money to stay somewhere decent in my opinion.