ألبا هوتل آند سويتس

There was a mix up with the room but the staff was great and got me a room comparable to the room I had booked

There were way too many problems due to their invompetence. Each time there was a problem that they created, I would be interrupted multiple times so they could fix their mistakes.

Absolutely disgusting service. We were without power for 10 hours with no communication from staff. Stairs had no lighting so I had an accident that staff dismissed. Despite paying for an extra night which we weren't going to use, they tried to extort us into paying for towel cleaning fees and 2 bottles of water my partner experienced a nose bleed. Extremely horrible service. I highly recommend saving your money and going to a hostel instead.

The towels provided in the room felt damp, even though they were meant to be dry, which was disappointing and made using them less pleasant. As for the breakfast, it was adequate but nothing special. While it covered the basics, the quality and variety could definitely be improved.

I am on blood thinners for my heart. My INR (blood thinner level) had gotten up right before our vacation. The towels were rough and I scratched myself and was bleeding unaware from the shower. I discovered it and wrapped the bath mat and towel up together with a tip. When I came in that evening I was confronted about the bloody towels in the lobby in front of people and they made me pay 80 soles to clean them. I bought towels for 5 soles each elsewhere. I think the price just to clean them was high-that replacing them wouldn’t even have been that much. The biggest thing is how they acted though. My youngest is autistic and took a shower in my room so his towel from his room is in my room. Was told I would have to pay for his towel until I strongly disagreed and said his towel was in my room. Like I wanted to steal one of those rough towels lol. Bottom line is they could have approached the situation with a little more professionalism . I will not stay there again personally. Just don’t get sick or have a health issue if you stay there.

I ask for one king bed, i found 1 is correct , but was one more bed , i dont know why, was very unconfortable the tv , i have to move when i walking around the room , also no to many chanel only basic ,