Self-Check-in Hotel Vinoq Mistelbach

Der Frühstücks-Gutschein war nicht im Zimmer wie angegeben.

August 12, 2023 now called Vino Q Room was arranged through a tour company so not surprised that we got worst room in the hotel. In the attic with sloping ceilings on both sides…..no wifi….and TV offering worse than we saw the previous week in Czech Republic….on top of all of this - The air conditioner in room did not work….and blackout curtains had been removed. Given room faced southwest….full on sun through skimpy shade blinds all afternoon with temp hitting 30 degrees in the room through the afternoon. Tried emailing hotel given a self check in model with no actual staff working in hotel. Waited an hour for reply prior to calling tour company who advised - new owners in last 2 months and self check in was new….they contacted hotel concerning air conditioner and advised that someone was going to come by to address ….. Another hour passed and we reached out yet again….hotel could not locate anyone on a Saturday afternoon but did not bother to advise….offered to buy us a beer in their restaurant…. WE had to ask….if you can’t fix air conditioner can you at least get us a fan….that took another hour Even when sun has set….crappy skylight windows had to be propped open with empty water bottles as hinge mechanisms have failed…. Sorry but this place is a joke…no cares as to service ….no taking ownership of situation…. Been travelling through Czech Republic and Austria for past 10 days and by far the the most disappointing experience to date AVOID AT ALL COSTS