Sorrel River Ranch Resort

Still very bad vibe and service for drinks and dining. Every time we've stopped by while passing through, we regret it. There is an cold, empty, "ghost town" feeling around the property. Hard to find someone to help you, and we have frequently noticed odd attitudes and a general unwelcome feeling. They say "No" to most things you ask for. There is never anyone dining there anyway. Even just getting a drink at the bar takes awhile to run down. Too bad, such a lovely property.

Wonderful place! Georgeous views, great accommodations, good food, interesting activities and, most importantly, very helpful, knowledgeable and friendly staff. Well worth the trip. We look forward to visiting again! Tom and Isabel Wacker

We made a reservation five months ago. Within a week, we found out we needed to change our plan and cancel our reservation. I called customer service to cancel and they charged us a cancellation fee of 10% of the total reservation cost and called it a credit card processing fee. I questioned the fee and the customer service person agreed that it was too much. I asked to speak to a manager and they would not talk to me or call me back. I do not recommend making a reservation here. It’s located far from Moab and there are much nicer, newer and more convenient places to stay (along with better restaurants options). We ended up staying at the Hoodoo Hilton Curio and had an amazing stay there.

A hidden gem! We did not know what to expect when arriving however this is the most incredible property with the most breath breathtaking views! It was the perfect destination with our two boys as there was so much to offer ( the ranch is located right on the Colorado river with red Mesa‘s surrounding the entire property). We were able to go rafting on the River, horseback riding with Katie (the properties Wrangler, who is amazing with children), we enjoyed an ATV ride with Mike (who is so knowledgeable about the area) enjoyed the pool and hot tub and utilized their complimentary bikes to get around the property. There is a petting zoo and there were three baby goats that we were able to hold! Apart from the Ranch, we enjoyed Arches National Park and walking around the little town of Moab. This is definitely a destination we will return to!

Terrible, terrible service and attitude. Do not be fooled!!! Had to cancel a reservation 8 months in advance due to an unexpected pregnancy and they charged over $1,000 for the cancellation even though I had made the reservation just a couple of weeks earlier. They will clearly be able to fill the reservation as it is during their high season and they have 8 months remaining. Manager was uncaring and unsympathetic. This place is all about squeezing the last dime out of you and not caring about providing a good experience.

We visited at the end of December, which is off season. We were the only guests. The staff took us on hikes and made dinner, lunch, and breakfast just for us. They were fully staffed as it is a working ranch. Rooms were excellent directly facing the river. The setting is magnificent with huge mountains and mesas surrounding the property. We loved it and the team there.