Passalacqua

Italian Paradise The most beautiful place on Lake Como. It was a magical paradise. The service was impeccable and design details were thoughtful and luxurious.

This is a stunning hotel. Everything is decorated in that old world decor but feels fresh and new and not old and outdated like their absolutely abysmal sister hotel Grand Hotel Tremezzo. The service is 50/50. Breakfast was excellent service but we had some mishaps with service a few times at dinner. We also had a kind of disaster of a picnic where nobody knew what to do, food was missing, we had no cups or plates, it was a mess. Another time we were having the most amazing dinner over the pool and the cooks were having screaming match. It was funny for a minute but then just awkward. The waiter had to run over and yell at them. It was odd. Other than that service at the pool was good and service for the rooms was excellent with little to no wait time whenever requesting anything. Food. Breakfast was amazing. Lunch and dinner very good for the most part with some average dishes as well. Grounds. Way bigger than you would think with multiple levels of various areas and you can easily walk down to the lake and swim or just relax (but not service there). The hotel is very private and you cannot enter the property unless you are having dinner which I appreciate. Spa is very small and kind of hidden in a small area that's really dark. Room. Our room was huge and amazing. Full dyson hair care in every room is amazing. Built in speakers is amazing. This part of the lake is stunning. There is a lot of air noise from helicopter tours and small planes but you get used to it. It's really a beautiful place not to be missed.

Durante il periodo festivo e' possibile pranzare presso questo rinomato hotel che e' stato riconosciuto migliore albergo al mondo a buon dirittto. Piatti deliziosi della chef Viviana Varese, dal carciofo alla giudia alla tartare di manzo, dal risotto allo zafferano allo spaghettone alle vongole con note affumicate. Personale presente ma non invadente che mette gli ospiti a proprio agio.Disponibilita' a far visitre la pregiatissima cantina dei vini.Consigliatissimo per un pranzo tra amici o romantico di coppia, il conto e' adeguato al servizio e alla cucina.

Amazing hotel Entire hotel is a 12/10 but add in that they have ALL the Dyson products in each room!!!

I just returned from a trip to Italy with my in-laws. I had no roll in planning and was really just going where I was told, so I was oblivious to the hype around the hotel going into it. The other necessary context is that we were also traveling with a 14-month old baby. This meant that for many of the outings I stayed back for nap time with my daughter while my wife went with her family, then when she woke up, we would hang out at the hotel. The hotel itself is stunning. The grounds are gorgeous. However, other hotels are beautiful, and other grounds are beautiful, other locations are beautiful, etc. etc. What sets this hotel apart from anything else I have ever experienced was the staff. They were simultaneously very formal while also being so familiar that I had to remind myself that it is inappropriate to hug them after an interaction. I could say many things about them but I will share a few small anecdotes that perfectly incapsulate the experience. 1. For my daughter's afternoon nap, I would let her sleep on my chest somewhere outside on the grounds. Every time I did some staff member would see me, walk over and whisper to ask if the bambini would like a blanket. 2. After having lunch in the bar several times, the staff all knew her name and my daughter was getting more comfortable with them. While I was having lunch they would call her to walk to them then as she would walk to them they would act like they were going to tickle her and she would run back to me cackling. 3. When the weather took a turn for the worse, the spa manager noticed me walking with my daughter and came over to say, "sir, normally the spa is not for babies, but with this weather, your daughter will need something to do for fun. If you would like to use our indoor pool, just call the spa and I will tell you when it is empty so she can enjoy a swim." 4. At most hotels the housekeeping staff barely makes eye contact with you. here that is not the case. One evening, my daughter was wearing toddle "walking socks" that are sorta like hospital socks for babies, but she wanted to go outside and so her socks were getting wet. One of the housekeeping staff that looked like she was ending her day walked by us, and then without saying anything caught back up to us. She had retrieved a set of baby-sized hotel slippers and stopped to help me put them on my baby girl! I was so touched. When I relayed the story to the hotel manager he said, "as a father, I have goosebumps, and as a hotelier as well. I will relay this to the housekeeping team and they will appreciate it." 5. Lastly, on our last night at the hotel we sat down for a fancy candlelit dinner in the main dining room. A four year old (my niece) was having trouble sitting through dinner, so her mother told her that since she had already eaten enough she would set her up with her tablet to watch a movie in the next room while we finished dinner. When her father went to check on her, he found the hotel manager en

Scritto due mail, una per avere informazioni circa i servizi della struttura e l'altra per poter prenotare al ristorante...prima risposta dopo quattro giorni per dirmi che i servizi sono a disposizione solo degli ospiti dell'hotel, seconda risposta mai arrivata. Sarà stato nominato anche il primo hotel del mondo....anche il secondo hotel del mondo....ma anche gli ostelli hanno il buon costume almeno di rispondere alle richieste.... Poveri noi!!!!