باسالاكوا

About the positive aspects, I could write a book. This place should be #1 on the 50 hotels chart, not #2. I visited both and this is much superior. Hospitality is at its maximum, the whole team is perfectly trained. I never experienced this in Europe, only in the Middle East. Food perfect. Cleaning perfect. Design perfect. Nature aswell. You’ll see more in the photos. On the negative side, just small things: the room had very low humidity, internet near the pool was a bit weak, and the shower smelled a little. Aside from this, everything was great. Congrats for what you’ve built, the experience was amazing.

Je n’ai pas résidé à l’hôtel, mais j’y suis allée dîner. Honnêtement, si il y avait la note de 6/5 ,je la mettrai ! Bâtisse d’époque, rénovée à la perfection, la visite y est plus agréable que dans un musée. Chaque poignée de porte, lustre, même le savon pour les mains en argenterie, tout est dans le détail et siglé du logo de l’hôtel. Le personnel parle très bien anglais, ce qui est rare au lac de Côme .. Le service est professionnel mais pas trop guindé ou intrusif. Le repas était parfait en goût et en présentation. Nous avons été très bien conseillés pour le vin. Il y avait également une pianiste sur la terrasse qui jouait des airs classiques ,modernes et revisités. Elle nous a fait passer un superbe moment. Motion spéciale pour l’omelette norvégienne en dessert. Nous sommes passés par le bar par la suite, whisky, d’exception, accueil, chaleureux du barman. J’espère avoir la chance d’y séjourner à ma prochaine visite du lac de Côme.

Ottima location ma il tizio che ci ha accolto è un pò invadente e poco professionale. Peccato perché è l'unica cosa che stona. Il resto del personale affabile ed educato. Sicuramente una buona esperienza in un lago incantevole

After having stayed at Passalacqua, I don't really understand how any search engine reviews could be less than 5 stars. The property itself is magnificent. They've somehow managed to combine understatement and opulent luxury, the beauty of nature with the beauty of art and architecture. Just sitting by the pool, gazing out at the lake and the mountains and across the amazingly manicured gardens - is to see beauty on many levels. I was initially a bit apprehensive because I'd heard of some glitches with the service at this property. But honestly, I saw no sign of this. All the staff members were eager to help in any way they could, always with a suggestion and a smile. The housekeepers did such a thorough job we were blown away. They didn't just re-stock our mini-bar, for example, they took note of what we did and didn't drink the day before, and gave us more of what we used and less of what we didn't. They literally brushed out the tassels of the area rug every time they cleaned the room. And as a side-note, we are high-maintenance guests because we keep a kosher diet. When I contacted the hotel and asked whether they could accommodate, they gave me several options, and they even have a separate prepared menu they designed just for any kosher guests they may have. They cordoned off an area of their kitchen, purchased new utensils, and brought in kosher meats and cheeses just so that we'd feel comfortable. I can't say enough good things about this hotel. The only drawback is the cost (which is high), but if budgets allow, I'd highly recommend Passalacqua.

Best restaurant and view in Europe. Been in Lake Como for eight days and have eaten at the best restaurants, but was far above everything else. The service we received from the warm staff was like I was at a family reunion. We especially appreciated Simone Migliorin who was the most professional person I have interacted with in all my trips to Italy and Europe.

Il lusso viene offerto in molti modi ma a Passalacqua è espresso in un modo unico, direi discreto. La scelta della proprietà è ben definita, pochi ospiti ma accolti con cura e attenzione, l'ospite vive gli ambienti come se fosse a casa propria. Puoi passeggiare in giardino o nelle sale senza incontrare nessuno, vivi l'atmosfera di un tempo con ritmo regale, attenzione e gentilezza sono l'imperativo dei ragazzi che lavorano al suo interno. Passalacqua da del tu al cliente ma con rispetto ed eleganza, Passalacqua si offre al cliente in modo onesto e sincero senza ostentazione, Passalacqua è l'essenza del vero lusso. Antonio D'Andrea