Find 3-Star Hotels in Mombasa

We had a great experience staying at this particular hotel. The service was amazing. We were provided an extra bed for our daughter within minutes of requesting it. Thank You. The Hotel was beautiful inside the rooms and the surrounding outside pool area.

The service is really good and the room is clean. It is worth recommending. The key is that the waiter is very enthusiastic. Due to language problems, communication is not very convenient. The waiter typed to communicate with me. Super good

The food in the restaurant on the first floor is very good, but you need to be a little patient. The triple room is very spacious and the location is very friendly for visiting the old town the next day.

I was really amazed when I walked in. The environment is very good, the best in the surroundings, and the price-performance ratio is very high. The space in the store is not very large, but the layout is very centralized, and the lighting rendering is also very atmospheric. The restaurant environment is very quiet, and the dishes are as exquisite as always, and the portions are also very large. Good reviews! Appearance is justice, the environment is very clean, and I am very satisfied with my family coming here to celebrate the anniversary! This price is really much more cost-effective than other platforms, and the environment and hygiene are not inferior to other places. It is really a must-come

The location is quite far from the city center, but it was a great place with a great view of the ocean. However, the pool and gym are charged.

The space is very large, there is a swimming pool in the yard, and the seats are placed outside the room, which is very suitable for office. It is very close to the sea. The boss is very good. He also drove us to the nearby shopping mall. The only bad thing is that the network speed is slow.

The service was good and it was a very comfortable stay. The breakfast was also very delicious and was served from 6:30 to 10am so I had plenty of time to eat.

My experiences include both good and bad ones: GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave. BAD: Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya. Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars. I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates. But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.