Hotels in Bamburi Beach, Mombasa

This was my third stay at Sarova Whitesands, and it will certainly not be my last. The hotel service, facilities, and location were perfect! The room was pristine as always, the food was terrific, and entertaining was wonderful. They make their guests feel like family. I would add that I’m a picky traveler.

The room was OK, but there were some bugs and ants. I only gave a bad review for the room card. The air conditioner was out of power and could not work. It was very hot every day when I walked in from outside. The hotel is directly connected to the public beach, which is quite convenient. You can go to the beach at any time.

Everything is SUPER 👍☺️ The ocean is right next door! The hotel is on the first line 👍👍👍👍. The food is delicious 👍👍👍 the girls at the reception helped with any question ❤️❤️❤️❤️

My order includes the dinner on the day of the check-in and the next-day brunch. The dinner is good. The breakfast was not eaten. Let's talk about lunch. The hotel check-in time starts at 13:00 and the check-out time is 10:00 the next day. My lunch. Just being ”corrupted”, is there a refund? The hotel environment is good, swimming in the yard, monkeys, lizards, all kinds of birds... very close to the beach, very pleasant at night. The service is not bad. It is not allowed to wear shorts for dining, and to change the trousers for the room. It is understandable to be gentlemanly. In the morning, you can see the sunrise of the Indian Ocean, praise one! The room is full of British plugs, only the bathroom has a two-hole Chinese plug, it is recommended to bring your own conversion plug.

My experiences include both good and bad ones: GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave. BAD: Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya. Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars. I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates. But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.

Downstairs is the beach hotel-style service cost-effective Ctrip butler service is in place

I enjoyed my stay at the hotel. Excellent location and very friendly staff. The food was also so delicious. I checked in on my birthday and I happened to mention while checking it at the from desk. The hotel was kind enough to surprise me with cake at dinner. That absolutely made my day. Forever grateful for that . The only issue was that there was a lot of furniture in the room making it cramped up yet it was a spacious room . The hotel can also improve on cleanliness in unseen places such as under the beds and tables. Other than that, I highly recommend the hotel their rates are pretty reasonable and there’s value for money.

The hotel is very nice, including three meals. The bar by the pool opens after 10 am, and most of the drinks are free, and you can drink cocktails and drinks as you like. The hotel is right by the sea, and there are free shows to watch at night, and you can rent a boat on the beach next to the hotel to go snorkeling during the day.