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Where to begin…….. Check in was absolutely horrendous! I arrived at 11.30 to be told I couldn’t check in until 3. I was allowed to enjoy the facilities. I went back at 2.30 to be met with about 50 Tunisian men all huddling around the reception desk. I waited patiently but was being knocked back and fourth and squashed in 32 degree heat. I had been travelling since 12.30a.m and was tired,hot and starting to feel really ill. I asked when I could get my room and was constantly told your next. 2 and a half hours later I was still waiting and so were the others. My paperwork that I had filled in on arrival had been lost. So I had to wait again. When I finally got seen I was asked if I wanted to upgrade rooms for an extra cost. No thank you just give me the key. I was given the key and sent on my way without being told where to go. I had to ask the shopkeeper. Unbeknown there are no lifts in this hotel and my room was on the top floor!, A porter kindly carried my luggage up all the stairs and to my room. On entering the room the porter says ahhhh water room. I wasn’t sure what he meant until further that evening……. Room On arrival everything seemed fine with the room. Spacious with a sea view. Until that is I turned on the aircon. It was like a waterfall. Water dripping down the wall all over the floor. I had to put towels down for the first 2 days waiting for it to be fixed. Shower Everything seemed fine until I got out and the floor was flooded. There was a gap under the door so the water stead of going down the drain came through the gap. Toilet Everytime you flushed the toilet water would spray out of the toilet pusher. Now I understand why the porter called it the water room! Come bed time on inspection there were big stains all over and very hard lumpy pillows. The room was cleaned everyday but never changed the bedding once. Food Awful! The layout is all over and you have to queue for awhile at each station. You are constantly getting pushed infront of. By the time you get chance to get food it’s all gone and have to wait again for it to be topped up. By the time you sit down everything is stale and cold. Animation Completely ignored me until my daughter arrived for a night. If ya face doesn’t fit your totally ignored. Saying hello to her whilst sat at the side of me and not acknowledging my existence was very rude. I most definitely wouldn’t return and advise any English to stay away! This hotel is for Tunisian,Russian,polish and French.

Absolutely awful hotel. The ONLY good handful of nice staff were animation and bar! Appalling from start to finish. 2+ hours to check in with young kids from midnight-2am, food is vile unless you want to live off chips, too many people here for what they can handle! Rooms are gross, whole hotel is outdated and so much maintenance is required! Cleanliness is non existent. The most unprofessional staff I have ever met “managers”, reception staff, security, lifeguards - AWFUL!!!! Honestly I wouldn’t return here if you paid me!

Stayed here for 10 days, lots of choices for food and the drinks are plentiful. Rooms are cleaned daily. Choice of excursions from around £25 - £50 including camel riding and boat trips. Entertainment staff are full of energy and everyone is friendly.

Nice hotel, staff don’t speak much English but otherwise friendly. Entertainment team always trying their best and wanting people to get involved. Perfect holiday for those who are wanting to have a good time. Excursions available to buy in the hotel lobby, however ATM machine did not work

Excellente ambiance , des animateurs sympathiques, un cadre paradisiaque. Restaurant correct mais très bruyant, des enfants courent partout, beaucoup de gaspi. Mais on oublie ce désagrément très rapidement.

Top equipe super surtout zizou et yaya et nourriture excellente chambre confortable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!