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Awful

Excellent

Well what I can I say about this 5 star hotel… arrived at reception at 1pm, got told the room would not be ready until 3pm. We then finally got our room at 4.55pm and when we got to our room the paint fumes were horrific. We asked the reception if we could be moved and they told us no. To that we thought well let’s just make the most of the holiday it’s only paint fumes. We got unpacked and headed to the bar, we asked for 2 soft drinks and the waiter behind the bar in the main building was so rude (looks like the little boy from the movie inbetweeners) he laughed in my wife’s face for no reason and a gentlemen sitting at the bar said this barman is so rude and he had the same issue with his wife. After seeing past this we headed to reception to get a safe, the safe you have to pay for, however is refundable when you leave. After a short period of time we got the pool bar with a view of getting a drink, to our amazement they had no soft drinks,water or alcohol available and told us to head into the main bar for a drink but stay there to drink ot as you are not allowed glasses at pool side (fair comment). We decided then that we would go to the shop and buy soft drinks for the room, well that was another issue. The shop had no soft drinks,crisps etc, all the shop had was pottery,scarfs etc. we went for dinner around 7.30pm we where welcomed which was nice and asked if we wanted a drink. After 15-20 mins we where ready for another drink, well unless you tip the waiters you get nothing and the drinks are not made available for you to get them yourself. The food was ok, pasta,chicken,stewed beef and burgers,chips, veg and salad. I can honestly say this hotel is not 5 ⭐ and in my own opinion I would say it’s more of a 2⭐ hotel. Staff are rude but not all of them. Please read the reviews before attending this hotel, we are frequently at all inclusive hotels all over and this has been the worst hotel I have ever been to over the last 10-12 years. Also staff and managers have had several arguments with each other in front of the holiday makers. Also you are only allowed glasses of water and no bottles will be given to you unless you want to pay for them. Summary: Restaurant: dirty, with very little food choice Pool bar: always running out of drinks, glasses are always dirty. (Limited to 2 drinks per person and very small glasses) probably shy of one full drink at any other hotel. Pool: no issues. Beach: ok but with limited sun loungers. Rooms: very dated but big. Staff: Some are very rude but most are very pleasant (providing you tip them) Easy jet holiday rep: not interested in our complaints and stated to take up with hotel. However he was happy to take your money for booking excursions… Location: very secluded with no shops within walking distance. However there is taxis out front of the hotel for you to get. Overall rating of this hotel is: 3/10 I will never return to this hotel……..