Premier Inn Monmouth

A great value stay for some weary hikers. The family room was perfect for our needs. We ate one evening meal at the hotel which was fine, nothing exceptional but was fine for us. Both breakfasts were great, fuelled us for our days on the Offa's Dyke trail. The staff were really friendly and helpful. Highly recommend this hotel!

To summarise: really good venue, close to town and main roads, excellent staff, excellent service, well appointed rooms with extremely comfy bed. Breakfast and all round service from booking to leaving, excellent. Will definitely return when in the area and need to stay overnight.

Lovely comfortable stay friendly helpful staff . Meal package and was fantastic and great value for money. The evening meal was delicious and all you can eat breakfast was great. The hotel is in a great location with it being a short walk from the local town of Monmouth and a short drive from the Forest of Dean.

We booked another stay at Premier inn Monmouth for 3 nights . The hotel was very busy, car park was full. We were asked if we wanted to book breakfast for Sunday, we weren't sure of what time we wanted to eat, we were advised that they were busy from 08:00 -08:30, as group of 17 booked in. We came down at 09:00 only to be told no available tables as they were expecting a group of 17. Mixed communication. (We went to Weatherspoons) It was good to see Emma & Tracy again, with their smiles and good customer service. Rooms were clean,bed so comfortable. There were no water glasses in room. Hotel did seem in need of some TLC, mud on staircase, stained carpet in room, walls a bit battered in bathroom. We arrived at breakfast at 08:10 on Monday, to a near empty restaurant, chose continental breakfast, no orange juice, were told waiting for a delivery. On Tuesday morning, a notice stating - 'juice update' due to global shortages orange juice may not be available. Must be the same reason that there was no brown bread, also no sirloin steak Monday evening. We were surprised that there were so many issues this time as our stay in Monmouth is usually very good.

Nice quiet stay, slept well. Staff wise. I was greeted well and in the morning Kelsey was a star. Credit to the company. As a trades person it was was very encouraging to be welcomed like any other guest. Unfortunately it's not always that way with other hotels.

Stayed here for one night as we were seeing a show in the town. Really convenient to the high street. Hotel clean & tidy. Room was a lovely little attic room. I loved that there was extra tea, coffee etc in reception to help yourself to. Would stay again