ساندالز رويال كاريبيان - شامل جميع الخدمات - للأزواج فقط

All staff were kind, friendly and easy going.. Food was good. Room was clean and spacious. I definitely would book again..

My husband and I recently stayed at Sandals Royal Caribbean in Montego Bay for our honeymoon, and unfortunately, it was far from the luxury experience we expected or that so many others had described. One of the most disheartening parts of our stay was the difference in how guests were treated. At the Thai restaurant, we noticed a clear pattern where Caucasian couples were warmly greeted and escorted to their tables by the hostess, while we—and other Black couples—were simply handed over to servers without the same level of attention or hospitality. This happened multiple times and was uncomfortable to witness, especially in an environment that promotes inclusivity and five-star service. We also noticed similar differences at the front desk, where our greeting was noticeably dull and dismissive compared to other guests who received warm, enthusiastic welcomes. It made us feel invisible in a place where we were supposed to feel celebrated. On top of that, our room had serious maintenance and cleanliness issues. There was visible mold on the ceiling and walls, and moisture collected on the floors throughout our stay. We had to keep both the air conditioner and dehumidifier running constantly, which didn’t fully solve the problem. (I’ve included photos showing what we experienced.) Even the butler service, which we paid extra for, missed the mark. We had requested a romantic bath on the balcony for the evening, but it was drawn hours early while we were still at the beach. Later, we asked for a reserved beach spot and a refreshed cooler after our spa session, but the cooler was full of water and not restocked. These may seem like small details, but for a honeymoon, details matter — and that level of service was simply not delivered. This trip was supposed to be a celebration of love and relaxation, but instead, it left us feeling disappointed and overlooked. It was especially upsetting to see other guests receive noticeably better treatment. I truly hope Sandals takes this kind of feedback seriously and works to ensure all guests receive equal, high-quality service, regardless of race.

My husband and I just left Sandals Royal Caribbean and we had such a wonderful time. Our butlers Kavoy and Chad were top notch, attentive, friendly and made us feel right at home. The staff in general were all friendly, entertainment was great (amazing voices!), food was delicious and we will for sure be back!