Terme Preistoriche Resort & Spa

Noi siamo clienti da 3 anni, che dire per noi è un paradiso. Siamo tutt'ora ospiti e per noi è il top. Valore aggiunto le piscine interne solo per gli ospiti dell'hotel. Personale super. L'operatrice termale Elena fantastica, IL maitre e Ramona mitici. La cura per i dettagli, il cibo e la pulizia impeccabili. Un sogno. Grazie

We booked two double rooms for two nights, from 1-3 April 2025. As usual we trust the safe box in the room. As the hotel had SPA facilities so we were scheduled to be at the pool the biggest part of our residence , so we put our valuable belongings in the safe. Last day before check out as we were packing, I checked the safe to get whatever we had there, and some money was missing ! We never touched the things in it till last day! So embarrassing ! I didn’t know how to tell it to the girl at check out! It was happening for the first time in all years of our trips al over the world! We payed our check and I did call them same day and talked to Mr Pietro and he was really nice and he gave me 2-3 email addresses that non of them did work!!!He asked for an explanation email in order to send to administration.after a couple of days I tried to send again the email and surprisingly it was sent! I called later on and a girl answered at reception and told me they have received it. She sent me later a response repeating details of my stay and how much we paid on check out and in return I did send an email explaining again that a euro bill with high value is mssing and they did not respond any more!!! They surely block the email addresses and when accidentally receive one of them they ignore it ! Their safe boxes are not in fact SAFE and this explains why they don’t answer!! I lost a bank note from their safe box that is not SAFE! The worst experience bc they made us not to trust safe boxes anymore!!!! NOT RECOMMENDED AT ALL

Parco termale molto bello e ben curato. Personale qualificato e gentile. Ma la mia menzione speciale va a Martina che mi ha fatto un massaggio decontratturante meraviglioso! Mai fatto così bene e professionale! Da consigliare sicuramente!