L'And Vineyards - Relais & Châteaux

El hotel y las instalaciones espectaculares. Las habitaciones grandes y preciosas, aunque habría que cuidar un pelin más la limpieza, ya que como las paredes y suelo son de pizarra negra, no se ven bien las telarañas. El desayuno riquísimo y todo lo que ponen en la cafetería del lago también. Repetiremos sin duda.

Abaixo das expectativas e dos standars para este tipo de hotel. Solicitámos o serviço de acender a lareira e ninguém o fez... O autoclismo do WC tinha um problema e ninguém sabia resolver....

We stopped here to charge our Tesla and considered booking a stay on our way back as I remebered this place as beautiful last time we chrged here. We had a look and our daughter started checking availability online. As we went inside we met extremely little welcoming behaviour. This is the first time we have ever experienced this at a charging place. A staff member actually stayed by the door to qick us out like we were criminals. We were not welcome to eat in the restaurant and it was even impossible to by winebottles I remember we bought here a few yeahs ago. Extremely rude and primitive. There are plenty of supercharging places at a much higher level that this place. Wonder what they think they are. This is a place to stay away from.

Hotel com excelente qualidade. Cresceu um pouco nos últimos anos e tem que ter mais atenção ao serviço, nomeadamente nos pequenos almoços. Deveriam melhorar o parque das crianças, ter ginásio nem que fosse outdoor.

Discriminação!! Apenas atendem mediante determinadas condições por uma qualquer razão. Nem os funcionarios conseguem explicar o motivo dessa discriminação de acesso ao empreendimento. Ou seja , como estou a carregar carro elétrico, cujos carregadores da Tesla se encontram no empreendimento, se quiser comprar águas para as minhas filhas , como foi o caso, não venderam. Desumanos !! Inqualificável!! Horrível l!!

I stayed here for a long weekend with my partner and we both loved the location and the amenities available. The spa treatments, food & wine experiences were very enjoyable. After reading other reviews complaining of the upkeep of the hotel, we had the opposite experience. Our room had no issues and everything worked as it should have. My only complaint of the room is that when they replaced the coffee pods each day, they kept replacing them with decaf pods and not any of the caffeinated ones that we were clearly using. The location and architecture was really beautiful. However, it felt more style than substance. The place lacked soul and personality and I believe a lot of this is down to the service. There seemed to be an abundance of servers, especially around the downstairs restaurant and bar, but none of them seemed to know what they were doing. At lunch times, the most tables they would have to wait on would be 4 max (most of them tables of 2) and there were around 4-5 servers. For that amount of staff for so little tables to serve, you'd think they would be attentive and have an idea of what to do. However, the wait time for a drink would be about 30 minutes and you'd have to flag them down to order anything. I am very patient and don't mind a bit of a wait, but it got to the point by the end of the trip that the mistakes being made and continuous waiting over simple tasks felt like a bit of a joke. They seemed to lack any training or direction. The MAPA restaurant was very good though and the staff there were great! Just one final note - for a hotel that advertises itself as a luxury retreat with a spa & vineyard, they really should make it an adult only hotel. It is not the place for children and yet there were so many young children there, especially around the pool area. I don't mind children, but we booked this trip for a relaxing time and instead were subject to people's loud, excitable children instead.