كوينتا ريال مونتيري

Although the location is great, the hotel is old and not well taken care of. Many areas need renovation and better maintenance.

The mold in the rooms, state of the hotel infrastructure is in REAL disrepair. Parking had sewage water leaking on the floor, carpet was dirty beyond description, bed linens with stains, dark and dingy, bathroom cracked tiles, AC and inside air quality OMG ! the MOLD WAS UNBEARABLE.

Our experience at La Quinta Real was very disappointing. The room we were assigned was in poor condition: the towels were old, the furniture was worn out, and the carpet was dirty and stained. I had to call three times before someone finally came to clean. It’s truly a shame to see such a beautiful hotel being neglected in this way—it’s no longer what it used to be. Out of the four nights we had booked, we ended up canceling and moving to another hotel. I mentioned all of this to the front desk agent at checkout, who said he would inform the manager immediately. We went to have breakfast and later returned to ask if the manager had checked the room, but the agent only said he was “in the process.” We then sat in the lobby for a while waiting for our transportation, yet the manager never appeared to introduce himself or address us. I made it clear to the staff that I would share my experience publicly if no one followed up with us—and since no one did, here I am sharing my review. Sadly, La Quinta Real has lost the charm and quality it once had.

Very nice property, with attentive staff and an excellent location. However, the property would benefit from improved maintenance. I have stayed here in the past and can notice a decline in upkeep. There was no minibar in my room, and we had to request one because there are not enough available for all rooms. The thermostat in the room needs an upgrade, and the bathroom could use a renovation. With these improvements, this could be the best property in town.

Excellent service from checking in to checking out my favorite place for a small getaway

The hotel is nice and the service is great, but the rooms need updating. Mine in particular was too cold and I could not control the temperature even after calling service. The tub dials were also whacky and were not working well.