جراند فييستا أمريكانا مونتيري فالي

Al hacer check-in en el hotel, me asignaron una habitación cuya cama no se encontraba en las mejores condiciones de limpieza. Acudí al lobby para reportarlo y, de inmediato, me ofrecieron una disculpa junto con un cambio de habitación. Me aseguraron que, antes de llevarme a la nueva habitación, alguien del equipo verificaría personalmente que todo estuviera en perfectas condiciones, y así fue. La nueva habitación estaba impecable y, además, tenía una vista espectacular de la ciudad. Esto hizo que mi estancia junto a mi pareja fuera increíble. Si vuelvo a esta ciudad, sin duda me hospedaría nuevamente en este hotel por su excelente atención al cliente y sus instalaciones de lujo.

Lindo hotel, muy buena ubicación y atención. La limpieza podría mejorar. Tuvimos que pedir que nos cambiaran las sábanas que tenían una manchas de sangre, lo cambiaron de inmediato. También quedaron algunas pertenencias de las personas anteriores en la habitación. Aparte de eso, muy cómoda la habitación y muy buena ubicación.

酒店挺舒服，語言溝通有點困難

First of all, it was difficult to identify the car park entrance in the Friday evening traffic - the name of the hotel is very long, so the writing on their signs is very small... I was eventually met at the manual barrier to the car park by someone who didn't speak English (my bad, I don't speak Spanish) so I had no idea where to park, although he seemed to indicate level 4. Signs were poor, managed to find what seemed a suitable space, but had to carry a heavy bag up some stairs to find a lift. Check-in was slow - no queue, just slow. Room was superficially attractive, much more so than the bleached-out photos online had suggested. Bed & bedding were good, shower was OK though the water was only just hot enough (OK for me, my wife would have been unhappy). Very odd thing is that the hotel requires/expects guests to sleep on the left side of the bed - on the right side, which is where I prefer, there are no lighting controls. I had to fumble my way around the bed and use the torch on my phone if I needed to find anything.. why? Blackout was very poor - floor length windows give a great view, but the curtains don't meet the floor. Also, there's a LED ***** behind the bed and above the shower room which can't be switched off... again, why? Room was noisy from traffic, despite being on the 14th floor. Breakfast was good, but an expensive extra. Would I stay again? No, not with so many other choices around.

My stay was absolutely amazing. The staff was consistently gracious, accommodating, professional and very present whether I needed guidance. They never ceased to go beyond the call of duty. I cannot wait to return.

I’m sorry to say this but being honest, this is the worst Fiesta Americana experience I’ve ever had. Ive stayed in Puebla, puerto Vallarta, Guadalajara, and Mexico City properties and this location had the worst service, amenities and over all quality. The layout of the building is strange. Tons of elevators that don’t go to all floors and no signage on which ones to take to get to the right floors. No pool. Mediocre service at front desk. We are platinum members and all we got were 2 lousy drink tickets for “house” drinks. The gym was crowded and scorching hot. Our room looked directly into a dilapidated construction site. The bathroom was clearly dated. The location in San Pedro Garza Garcia was very good but I will never be back. I would rather stay in Safi across the street.