Embassy Suites by Hilton Montgomery Hotel & Conference Center

I enjoyed my stay at Embassy Suite. I was busy most of the time, preparing to attend the conference. The food was excellent and my favorite items.

Absolutely useless staff. Arrived early after driving 9 hours from Texas and wasn’t able to check in (it was early so I get it) then waited till 3 which is the check in time. Then we were told rooms weren’t available and we could wait in the lobby and they’d let us know. We were told around 15-30 ish minutes but waited an hr and a half. When we arrived to the room there was toenail clippings, stained sheets and no hand soap. The room was barely cleaned after we waited for 90 minutes. I could just wear my socks but I really wanted new bed sheets that weren’t stained. We pressed the service button on the phone and we were met with an A.I assistant. We asked for sheets and she confirmed. Never came. We went to stop by a pizza place and on the way out asked for sheets AGAIN and to have them be delivered in an hour. Again they never came. So we went to the lobby and just straight up asked for the sheets because we have a lot more to do tomorrow and need to sleep. The lady said she would send someone up here. I’m still waiting for the sheets. :( The connection is awful aswell.

Daisha was great at check in. The room was very nice. I can tell the hotel was recently renovated at least in the common spaces. Apparently, more renovations are occurring through the hotel in the rooms on a floor by floor basis.

Thank you Embassy Suits for having our rooms ready for check in on time and having them cleaned good and sticked with extra towels .maids was great they smiled each time of me passing by them I let the maid know how my family appreciates them .

My stay at this location in Montgomery al was amazing,staff was great the three days we stayed at this location.Housekeeping rocked anything we asked for rooms refreshed everyday next year we will return to this location.

What a great place! We enjoyed the free beverages and snacks, and breakfast. The breakfast even had an omelette bar. We had adjoining spacious king suites. Our son slept on the pull out, and it was not as comfortable as the beds for sure! My only complaint was the showers had low pressure and I couldn't get it hot enough. The sinks were the opposite with scalding hot water!