Black Canyon Motel

To be fair, they did fully disclose that it was a non-refundable reservation. I had a medical emergency arise just prior to arrival and ended up not being able to stay there. There was no consideration of that fact. While they were certainly within the terms of the agreement to charge me anyway, beware that they will not show any flexibility. When I drove past the hotel that evening from the hospital on the way home, the parking lot was relatively empty. Guess they needed my money more than I did. I wish I had gone in to mess up the room. There are too many decent places with honorable management for me to ever make a reservation there, ever again. I suspect this mind-set will permeate everything they touch - I'm staying away.

Do not stay here. Dirty, urine-smelling room, trash bags and abandoned shopping carts out front, we were charged $186 upon check in and then shown our room, dingy, dirty, screaming bathroom fan and I couldn’t ask my family to sleep there. We were not offered another room or option. I asked for immediately refund as we would be staying somewhere else. Front desk staff said they’d pass on refund request via text to the owner. We were told that front desk staff could not share owner contact information with us, because they were being filmed and would be fired if they did- they seemed afraid of repercussions. They took request for my refund and I followed up 3 times over the next 5 days. In person the next morning, via email the following day, and via phone 2 days later. Front desk staff seemed afraid of owner- scary room, sketchy business. Stay away.

Beds was comfortable. Room was constantly noisy noisy that was caused by chatty guests next door or upstairs even at 3 am. I guess, tbe motel couldn't help it! Poor wifi connection inside room. But big thanks to helpful staff, especially Ivan in figuring out the wifi the motel's proper Network name that was defaulted incorrectly not as BCM-Guest!! Wifi connection only works well at desk area. Continental breakfast ok on the first day. 2nd day's breakfast was lousy without proper food supply - had to ask for minor and simple things to eat and drink.