justcruizen
3 فبراير 2025
We booked here for my wife's birthday, Dinner , bed and breakfast. We arranged sitters(2), time off work and everything that needs to be sorted for a mid week get away. It's a lot of planning. On the morning of her birthday Spicers rang to tell me the restaurant would be closed. This is the reason we chose this venue. I later found it it was because they had staff sick. Seriously, this is a 5 star venue with an awarded restaurant, not some dingy back lane snack bar. Have back up or don't operate. We were offered a Picnic basket. for dinner. You have to be kidding!! I tried to cancel , but had booked through Qantas. I spent 15 min before I hung up. You can appreciate the stress all because someone is useless at running a restaurant . In the end we booked the following night. now paying double for sitters, and stayed at a Spicers venue in Brisbane. We told them of our issues and frankly they did not care at all. It was at best average. Again poor staff who don't try to repair any damage. No upgrades were offered. So in the 1 week , we dealt with 2 Spicers venues and the service throughout is appalling. Clearly management, lead by Scroo Turner are bent of profit and not service. They ruined my wife's birthday. caused so much stress and costs for sitters. We used to go to The Long Apron about 5 times a year. NEVER AGAIN. Their staff don't care. Frankly if they cant offer service even as simple as cancelling the booking without 20 min waiting for Qantas then they shouldn't offer it. Stay away from Spicers.
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