ذا بالمز

Unfortunately underwhelming... We booked a room with 2 double beds (alternatively 2 single bed) for a higher price because that's what we wanted - when we checked in, we were given a room with 1 double bed. Unfortunately the bed couldn't be spitted and no other room was available (which we highly doubted, as we were one of the early one's checking in that day). We received a very soft co-sleeper bed... The first night, we went to bed quite early as we were exhausted from the day. Suddenly, there was banging on the door - up to 10 times - before I was awake enough to open the door to 2 service guys from the hotel, giving me some cut fruits and 4 pralines - at 10:30pm!? I was totally confused by the time and behaviour... Also the personnel wasn't of great help when asked regarding directions, post office, or else... We just didn't like the experience we had in this hotel.

房間不隔音，隔壁放個屁都能聽見。另外每天晚上都有歌手在大堂那裡唱歌，好大聲音好吵，一直要到11點多，他們不停你根本沒辦法休息的。 收拾房間，不是不給浴巾就是不給牙刷，我看就是故意的，希望客人打電話叫人送，好收小費，這也是蘭卡酒店的通病。 酒店有點老舊，但是房間裏面沒有紙巾，沒有拖鞋，這是什麼情況啊。

It was incredible, staff were very friendly, the atmosphere is so beautiful we loved the entire place. A highly recommend resort.