Premier Inn Whitehaven

Good location for heading to the lakes or mountains. This one you need to book your breakfast the night before due to high demand all you can eat for 10 pound not bad. Comfortable rooms warm and cozy annoying noises from other quests just above. The parking is available here just can be about cramped but managed to get a space. Beds super comfortable. The local town has allot of takeaways and pubs but you won't get taxis so expect a 50 minute walk or drive your car in.

I'm basing this review on my last 2 experiences at the Premier inn Whitehaven AKA The Howgate, first time I was put upstairs from reception in the old block, the room was dated and in desperate need of refurbishment, bathroom was the same with stains and smells that shouldn't be in a bathroom. I went to the bar for a drink and a snack before leaving for the town, the bar staff couldn't have been more rude if they had tried, however the young girl who served my food was lovely. I should have learned my lesson however I booked again when visiting family, I honestly believed check in was 2pm, as it was when I stayed in the past, so at 2:30 I asked to check in and without any hesitation was told sorry check in is at 3pm, oh i said, I thought it was 2 , no it's 3 and were very busy. The car park was empty, and there were only 4 cars parked at the neighbouring Brewers Fayre, so there was not much evidence of an influx of guests. End result I drove home and slept in my own bed. I was once a regular guest here in my time working at Sellafield and back then the reception and bar staff would bend over backwards to make your stay as pleasant as possible, It's a huge shame that those people have moved on and been replaced. My tip for staying here is don't stay here, there are a few locally ran hotels in the town, and if not try Workington, failing that the travelodge at Cockermouth is far better.

The place is understaffed, mistakes were made regarding the meals booked at reception leading to embarrassment when trying to order evening meals. There was only one member of staff present to take food and drink orders on a Saturday evening. Queuing for up to fifteen minutes to order drinks is unacceptable. The room wasn’t set up for twin occupants at the time of checking in. Breakfast was limited in items offered and the plates and food was cold. Not an enjoyable experience.

Have been booking into this hotel my last few trips for work. I have mostly been dealing with the women on reception Carol who has been vey helpful on each occasion. Nothing is a problem for her 10/10.

A perfect stay, I stay away very regularly throughout the countries premier inns due to work and this is one of the nicest I have been to, the location is close to the beach and a 5 minute drive from the town centre. Me and my colleague were greeted by Carol on the evening we checked in and she couldn’t of been happier to help, advising us on food times and booking procedures as well as recommending local restaurants and bars for a drink! Could not be more impressed with the service received. THANKS CAROL!

My room was damp and smelly. I thought it was the toilet/sink but was eventually told it was damp. There appeared to be a small of drains in the car park too. I asked for someone to put bleach down the sink/toilet but this didn’t happen. I was asked if I wanted to change rooms but at that point I didn’t realise it was damp and it then would have meant packing up when I was leaving the next morning. I wished I had properly complained on my first evening and moved then. One of the curtains was hanging down and I couldn’t get the radiator to work and the mos on duty didn’t know either. The vending machine was broken. No lift. One of the receptionists was lovely. Whilst a distance out of Whitehaven (further than I thought) there is a regular bus although not on Sunday evenings. Bed was comfy.