Hotel Morgan

Hotel Morgan is a treat in the midst of downtown Morgantown. Valet parking is super convenient and much appreciated. Rooms are generous size snd very well appointed.

A historic (1925) hotel updated. Very beautifully done. The onsite bar/grill (Anvil + Ax) offers a limited menu, but the food quality is excellent.

Great place to have a small meeting. Rooms redone with pieces to match the history of the hotel. Meeting room was perfect for us.

As seasoned travelers who have stayed at various establishments across the US and internationally, we recently had the opportunity to stay at the Morgan in WV, largely due to its positive reviews. This historic hotel boasts beautiful architecture and clean rooms. However, our experience was marred by subpar service and competency, which fell short of expectations for a premier hotel. Specifically, the valet's demeanor was unprofessional between phone usage and cigarette smoking, and the front desk staff was friendly but seemed distracted by their phones and proved to be inefficient. Upon checkout, we forgot an item in the refrigerator. After realizing our mistake, we returned to the hotel and notified the front desk. Unfortunately, the staff and manager were unable to resolve this straightforward issue promptly, taking nearly 40 minutes and spending time on their phones instead of addressing our concerns. A growing trend is emerging of young employees exhibiting a zombie-like state of entrancement with their cell phones, marked by indifference and annoyance when expected to be present, attentive, efficient, and fulfill their job responsibilities. This is simply unacceptable in the service industry. The hotel is beautiful and has charming amenities, but you should not expect quality service or prompt resolutions to issues.

Our stay at Hotel Morgan was disappointing. Based on the website, online photos, and description of a recent renovation, we expected a clean, modern hotel. That is not what we found. We had reserved the Governor's Suite, in order to have enough room for our family. The suite needs a deep cleaning and refresh. The carpet is stained and dirty. The mattress had unknown stains on it. There was dirt on the windowsills, and the window panes were dirty. We asked about switching to a different room. The other suite was booked, so we ended up in a double queen. While it was cleaner, it still had apparent mold in the shower and stains on the walls. It was also freezing at night. Breakfast downstairs is not worth the price. The coffees were cold. The meals were pre-packaged, not fresh. We checked out after one night, instead of the two we planned. The only reason it gets 2 stars instead of 1 is because of the staff. In every instance, the staff were accommodating and helpful, in finding us an alternative room, reducing the charges, and finding a lost item after we left. They were so nice that we suspect they have had similar complaints before and knew how to address them.

Don't expect top notch customer service. In years prior, there was attention to detail. The feel and atmosphere was different upon pur second visit. I hope going forward they will up their game to become more professional and customer service oriented . It's such a lovely building with lots of history.