Am Hotel Kollection- Ivy, Morjim

Very limited, poor, untrained, unprofessional staff. The place is still going through construction. Promised amenities such as swimming pool v ere pathetic. And no bed was available at the seaside. General manager gurmeet singh was very careless and unprofessional. Bad hospitality

It was a very good experience. The cleanliness was good. The hospitality was good staff members were so polite or it was good.

Hospitality was good. Room were so clean. They are so much helpful and polite and its near to morjim beach like 20 steps only so all over its good !l We came as couple and we liked it a lot. It’s affordable as well. And breakfast was also good with good view.

Nothing short of disappointing and frustrating. 1. Location and Accessibility The hotel’s location is inaccurately marked on Google Maps, making it incredibly difficult to find. Despite this being a known issue, the staff failed to inform us beforehand, leaving us to struggle to locate the property. 2. Room Quality and Cleanliness The rooms were far below the standard promised by the hotel. Their website photographs are highly deceptive. The bathroom had permanent stains, a broken door handle, and the TV (with Tata Sky) was non-functional. The room was filthy, with cockroaches and even a lizard. Despite booking for three people, supplies like towels, toiletries, and water bottles were provided only for two. Repeated requests for essentials like dental kits, shower caps, and soap were ignored. 3. False Renovation Claims Before we booked, the GM, Gursharan, assured us on the phone that the rooms were recently renovated, but this was far from true. The property appeared old, poorly maintained, and clearly neglected. 4. Restaurant Experience The restaurant was another major letdown. The food quality was appalling—parathas were served with tissue paper stuck to them, and the menu was extremely limited. Beer was always warm, and the overall cleanliness of the restaurant was poor. Staff were unhelpful, and there was no proper system for taking orders or cleaning tables. 5. Medical Emergency Mismanagement When we faced a medical emergency due to a muscle sprain, the hotel didn’t have a first aid kit or any support system in place. Despite repeated requests for assistance or a doctor on call, no help was provided. We had to walk 2 km with an injured leg to find medicine. 6. Security and Service On New Year's Eve, we returned at midnight to find the reception unattended, and no one answered our calls. We had to search through the drawers ourselves to retrieve our room keys, which poses a serious security risk. 7. Staff Attitude The staff, from reception to housekeeping and even the GM, displayed a shockingly indifferent and laid-back attitude. Housekeeping was delayed until late afternoon, and any requests were met with apathy or outright disregard. 8. Early Check-Out Our plan was to extend our stay (before we arrived) for a week, but due to the unending issues and the unprofessional behavior of the staff, we checked out and moved to another property. Final Verdict Staying at this Hotel was an exhausting and unpleasant experience. The property is poorly maintained, and the staff lacks any sense of professionalism or responsibility. Even the GM admitted that he was simply "passing time" before moving somewhere else, reflecting the lack of care at every level. AM Kollection manages this property, it’s not their own property and as we were told the handover is still in progress. Even though it’s right on the beach, I would strongly advise against booking this property. The management clearly does not care about maintaining basic standards or ensurin

Location: Great location right by the beach, perfect for a relaxing getaway. Check-in & Service: The check-in was quick, and the staff were friendly and helpful. No issues at all during our stay. Gursharan and Naman were great at hosting. Room: The room was clean and comfortable with all the basic amenities. The bed was comfortable and décor was up to date. Amenities: The hotel has a small pool and a nice breakfast area. It’s not a big resort, but it’s perfect for a short or long stay. It also have separate cottages. Food: Breakfast was simple but tasty, with a selection of pastries, fruit, and coffee. I will recommend this hotel for anyone looking for a peaceful, no-frills beach vacation. Would I return? Yes, I would!