هامبتون إن موس بوينت باسكاجولا

If you find yourself in Moss Point, MS, we would recommend that you do not stay at the Hampton Inn there for the following reasons. We have been Hilton Hhonors Diamond Members for decades and have stayed in properties worldwide. Within the past couple of years we have been noticing a severe decline in Hilton customer service here in the U.S. Yesterday, I believe we found the absolute worst Hampton Inn ever in Moss Point, Mississippi.   Our room was not up to livable standards, let alone Hilton standards. The air conditioner took very little moisture out of the room, so everything was slightly damp and showing signs of mold.   The fitted bedsheets did not fit the bed, as they kept slipping off all night long.   The pillows were small and uncomfortable, and were not of hotel quality...more like something you would find at your Grandma's house that she had been using for the past 30 years.   The front desk clerk on evening shift when we checked in was extremely rude and made no effort to hide the fact that she could care less about whether we had a pleasant stay or not.   She made changes to our Hhonors account (MyStay) without our knowledge or permission and then indirectly accused us of lying when we told her what we knew were our MyStay choices, but were not because she readily admitted "I just changed it" (a direct quote). Since she took it upon herself to change choices on MyStay information, what is she doing with our credit card and personal data?? We asked for our money back so we could go somewhere else, but the desk clerk just shrugged her shoulders and told us we could take it up with the Manager in the morning...she was done with us. We were just looking for a clean place to spend the night, not a free place. We choose Hampton Inns when we are on the road because they have always been the gold standard for a very nice hotel at a reasonable price; however, this no longer seems to be the case.   Be aware and be advised, this Hilton property is dismal and the 100% Satisfaction Guarantee does not apply.

Even though this was a short trip I must say Kenia was phenomenal. She was kind and very friendly and she made sure I had what I needed for my stay. Her customer service was on point and it made me feel very welcomed. My room was nice even the shower felt really good. Be sure to check this hotel out if you are ever in the Moss Point area!!

Customer service was excellent. This may be the cleanest hotel I’ve ever stayed in It’s definitely in the top two favorite and if I visit again, I’ll definitely stay here , The bedding is so comfortable the room actually has a microwave and a refrigerator in it which is rare so I highly recommend if you’re in this area to stay here